Can't link to Alexa - Unable to Link your Skill

You can use Alexa now with the built-in Alexa app.

It doesn't work for me. My devices never get discovered. I was one of the original people reporting that issue in another thread. I've just been patiently waiting for an official skill so I can get this working.

Oh, OK. Some LAN issue on your end. The new skill is going to be introduced in our next release.

It wasn't actually a LAN issue. I connect both hubitat and both or my Echo's to the router directly and neither can find the devices. From my understanding hubitat is emulating a hue bridge and that is how the echo discovers the devices. My echo's can discover my hue bulbs without any issue. I think Patrick said it may have something to do with owning multiple Echo's or something like that.

Anywho... Thanks for the update. I will continue to anxiously wait. I feel like a kid waiting to open his present at Christmas time. :slight_smile:

Why would owning multiple echos be the issue? I have three and I can control my hubitat devices by talking to Alexa, many others have multiple echos too.

I am just telling you what I read. Something about the primary echo not finding the devices VS. the second one that was added.

I think others that were having problems also had Apple Airport Extreme as a router. That's what I am running.

TBH I am more than happy to use the existing app, if someone can figure out how to get it to work. I even setup another linksys router and connected hubitat and my echo's to that. Once again, no devices found.

Interesting, I read that thread but forgot about that post. I wonder why discovery from the Alexa app doesn’t cause the master echo to see the new devices.

I don't understand something. I disabled the Hue Skill and forgot all of the device and when I tried to discover my devices it found all of my hue bulbs again. Don't you need the hue skill to find the hue bulbs?

Hue bulbs will always show up.... its impossible to remove them if they have been found before and are still on the network when you do a discovery, It is extremely annoying....

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Now that the skill and firmware have both been officially released, I'm getting the same problem as the original poster when trying to login to Hubitat from the Alexa skill page: "Unable to link your skill. Please try again later." (Suffice it to say that I have waited and tried again later a few times, using a different browser and different devices.) I've removed the "old" Echo integration app and installed the new skill on Hubitat. Anything else I can try?

You need to use the same email address you use to log into portal.hubitat.com. It should be instant. If that doesn’t work please send a message to support with the email address you are using and we will make sure it is the same one connected to your account.

Is there anyway around that? I keep my amazon and banking email address private to help prevent hacking. I do the same for any home automation stuff since I've had some of my accounts hacked in the past.

That is what I'm doing, so I will send an e-mail to support. Thanks!

I don't understand. You don't need your Amazon email address, you need to use the Hubitat email address in the skill to authorize it to access Hubitat Elevation.

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Also the email address field is case sensitive. We are working with Amazon to remove that restriction.

Ah. Got it. My bad. I didn’t understand that. Thank you for clarifying.

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I'm unable to link to the Alexa Skill. I delete the Alexa app but still get this when I try to sign in?

Just to update: my problem was resolved after some e-mails with support. I had various issues, but one was apparently that my hub wasn't registered correctly. They were able to help me get my registration removed and I was eventually able to re-register the hub correctly. I'd recommend anyone check the portal (portal.hubitat.com) when on the same LAN as their hub to see if the hub is registered. If you see a "Register" button under your hub there, it's not, so try that--but also go back to the portal to see if it really registered (if the button is still there, I assume that means it wasn't successful). It took me a few tries, and I think rebooting my hub before trying again was the trick.

I also had a second problem, which is that despite actually having the latest firmware (the correct version was reported when I did "Check for update" and it said I already had the latest), the "Settings" area of my Hub still showed the old version number, which is also what it reported to the "cloud" for the Alexa skill, which then refused to install (but it at least let me log in and choose my hub after the registration issue was fixed!). There was a fix for this too that involved temporarily downgrading to an older hub firmware version and then upgrading back to the newer one, which made everything work (and report) as expected for me again. I won't share the details of how that was done in case they don't want they don't want the slightly-but-not-insanely-obscure method by which I was able to downgrade and re-upgrade the firmware made public-ish, but support should definitely be able to help you out if that is also your problem--which you'll know because it will tell you. :slight_smile:

@bertabcd1234 thanks for the help. I'm up and running with help from support.

I'm having the same issues, what should I do