Just to provide an update so that it may help someone else in the future
Support was able to help and determine that it was my fault lol. I used a different email address when first logging into portal.hubitat.com. Apparently, at this current point in time, you can sign into the portal using any valid gmail accounts you have, but only the first one you used is the one that gets registered to the cloud and allowing you to link Alexa to the hub.
There is a fix in progress to eliminate the ability to login using accounts other than the one you used to register with, but there was no given ETA on release date.
Hope this helps and may the hub be with you.
