hi all,
I did a house 6-7 mounts ago. it was my first with zooz and hubitat. I didn't know I needed to reset all zooz devices before pairing them. things were working poorly.
so I did the same thing I did in my personal house (full factory reset of hubitat and reset all zooz products and start from scratch)
I have been able to pair all zen72 dimmers successfully,
oddly enough, the zen32 dont want to cooperate.
first im not sure they actually reset even if I follow the procedure and the zen32 shows it did reset by flashing all leds red. because some leds remain with the same color they had prior to the reset. (some green, some blue)
then, they just freeze. they can't turn on/off their local light with the big button. whatever I press, leds dont turn off or on. I have to turn off the circuit breaker for them to come back to life (control their local load). and then they dont want to include... they blink blue, but hubitat does not see anything. then they dont want to start the include process again. I have to factory reset them, they freeze, circuit breaker and then I can try to include again
I tried a brand new hub. no go on the include.
and all 10 zen32 are doing it. so I kind-a rule out a defective zen32...
only thing I have been told was to run the exclude process even if they are not included. that would reset the zwave radio of the zooz
any other idea? anyone seen that?
any help would be appreciated.
Do an exclusion, on the hub go to zwave exclude (devices > Add Device > Zwave > Start Exclusion), then put the device into exclusion mode. The Hub should say something along the lines of Unknown device excluded.
That will clear out any old pairing stuck in the device and allow you to pair it back to the hub again.
No it should work, I think I have reset mine before but not 100% sure. I dont think a driver can block it, the device does notify the hub when doing a reset but there is no opportunity for the hub to respond back with anything. Doing the exclusion though should get you the same results, I think that typically resets the settings back to defaults as well.
oddly enough, doing the factory reset procedure on the zen32 didn't fully reset it as the leds retain the color they had prior to the reset. after running a exclude, they did reset and all leds came back white. half the time, hubitat didn't see a successful exclude (no message "Unknown device excluded" just a time out) but it did the trick and I was able to include them sucessfully.
