I have been trying to use the "Advanced Discovery" option to add my newly purchased Hubitat C-8. I have tried to do so using my iPhone and my Windows PC with the same results. The only way to actually find the hub is using the MAC address. Once I have done this, I click on the "Connect to Hub" button, but I get taken to a page that says "x ip address took too long to respond" and "This site can't be reached." I am using a model: BGW320-500 router from AT&T. I am not sure if I need to change some kind of modem setting or if my hub is defective. I've tried different ethernet cables, rebooting the modem, etc. The hub light does turn green. Any help would be greatly appreciated.
I don't know what you are able to access on that AT&T device. But from windows, this command line will ping all the hosts on your subnet assuming the usual 24 bit network mask (/24) or (255.255.255.0). Replace the the ip address part with the address of your network.
for /l %i in (1,1,254) do @ping 192.168.1.%i -w 10 -n 1 | find "Reply"
Then to match the MAC address with the IP issue
arp -a
There will be a list of all the hosts on your network which replied to the ping. If your C8 has an ip address, it will reply and you can match up its mac to its IP.
1 Like
Does your router have multiple different networks? Like a guest network or an IoT network? Your devices could be segregated from the hub if that's the case.
Have you unplugged the hub and restarted it?
Try a network reset: Network Setup | Hubitat Documentation
Also if you can get the IP for it, you can try the diagnostic tool and do a full reset (since it is new wont hurt anything) if you cannot get into the normal web interface: Hubitat Diagnostic Tool | Hubitat Documentation
I’m sorry, but I am not that familiar with using command prompts.
I first input:
(/24) or (255.255.255.0) with my ip address and all I got was:
“or was unexpected at this time”
I must not be following your instructions correctly.
I have one network. I have modem/router and an extender (if those effect anything). Pretty sure the guest network is disabled, but I do have things like a smart alarm, bulbs, and an Alexa hub currently in use (I assume that counts as IoT). If there is a segregation thing, I am not sure how to fix it. I’ve unplugged the hub and restarted it. I’ve tried the network reset with the button. I’ve also tried setup using Wi-Fi, but the hub does not show up anywhere. When I use the hub IP address, I still can’t access the Hubitat Diagnostic Tool.
If you plug your C8 into ethernet in your home router, it won't be on WIFI. Even if it were, it would be as a client and not as an Access Point.
To connect to the C8 you need to discover its IP address or if it does not have one figure out why which gets us into the weeds of your home networking device. I will assume it has an IP address which needs to be discovered.
When I did my C8 for the first time, I plugged it into one of my router's LAN ports (yellow?) Then looked at the DHCP table in the router to see what IP address it had. I don't know what you have access to inside your router. This is why I started by stating that I don't know about AT&T provided gear; What you are allowed to see or do with it. Thus I attempted to help you discover your C8s IP address using tools built into windows so you would not have to go find, install then learn how to use a tool like nmap. (https://nmap.org/). A working knowledge of internet protocol goes a long way in understanding nmap. It may not be immediately useful to you because of that. Re-read my post to you as what you need is below what you used. It does require a command line window be opened with the lines entered into it. (windows R keys) then cmd typed into the "open" field. I have been doing this so long (since before there was anything else but command lines. Who remembers CP/M) that I forget command line is not main stream any more.
I do! I hated it.
If you did the network reset correctly where the led flashed blue then rebooted not sure what else to try. Should not be this hard to get a brand new hub online.
You could try that arp -a command and then look for the MAC of the hub which is on a sticker on the bottom of it.
Other than that I would do a warranty claim at support.hubitat.com
Did you get the hub on Amazon by chance? They have been known to send out returned items as new even though Hubitat told them not to.
Yeah, I got it from Amazon, so I may be making a return. I'll try looking at some of the other things first though. I thank everyone for the info.
If you do a warranty claim instead of a return and Hubitat determines you need a new hub they will send you one directly to ensure it is brand new. It may take a little longer to get a new one that way though, so up to you on how you do it.
I know they would prefer if you go through them though so they can get the old hub sent directly back if they want it.
