Can't add Zooz ZEN51 or ZEN52 devices

[jtp10181]

Is it a BE469ZP or one of the older Models?

[kbrausse]

It's a BE469ZP. I updated my post to indicate that I've been able to get the C8 Including/Excluding again and have removed the Ghost device. What seemed to make this work was to Shutdown the Hub, unplug both the power and ethernet, wait 5 minutes and then power back up. I have done the power down before but this is the first time I've disconnected the ethernet. I wonder if it has something to do with POE. Anyway, I'm slowly including the rest of my devices and will start putting all my apps back in. Hopefully things go well. Thanks for your reply.

[jtp10181]

@kbrausse

I wonder if it has something to do with POE.

Yes, there are known and documented issues with PoE splitters causing problems specifically with Z-wave on the C8. Now I feel bad I did not think of this before and you could have avoided re-pairing all your devices. To be fair it is in the READ FIRST post.

Did you recently change the power source to PoE? All of your other posts read as if everything as working fine until recently, this is why I did not really think of the PoE issue as being a potential cause,

@jtp10181

Z-Wave Issues

For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.

...

• How is Hub being powered? Supplied power block or other (explain)
  • PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.
  • See this post for detailed write up on PoE testing: PoE and the C8 (with extensive testing)
• Provide screenshots showing entire Z-Wave details Page
• Provide screenshot of Z-Wave Topology Map (red/blue squares)

Also, I have two BE469ZP and they work without issues, so that lock should not be the cause of all your issues. However, I could see if you have a power source issue, the way the hub has to talk to lock could be more taxing on the radio and cause more issues when the lock is paired.

[kbrausse]

I did "!!READ FIRST - Before Posting in Get Help" and saw the post on PoE but after reading it I didn't think it affected my setup because I'm not using PoE, I'm using the power adapter that came with the C8. What seems to be missing in the PoE article is that it might be affecting setups that aren't using PoE. What appears to have cleared up my problem (at least for the time being) is to unplug the ethernet cable when you do a power reset on the C8. Your comment about the power source made me realize that my ISP changed out my Modem/Router for a newer version and I took the opportunity to move my C8 from the switch in my computer room to a more centralized place which is connected directly to the Modem/Router. I will pull the documents on the new MR to see what it says about PoE. I might have to move the C8 back to the switch.

[jtp10181]

None of that makes any sense. If you are not using a PoE splitter then having PoE on the switch or not would have no impact at all. The ethernet port on the hub does not natively support PoE. If you have a passive PoE source (which are typically old devices no made anymore) then the power is always sent and would probably fry the Ethernet port on the hub. If you have Active PoE then there would not be any power being sent because the hub would not ask for it,

There should be no way the hub is getting power over the Ethernet port, so not sure how unplugging the ethernet added any extra benefit over unplugging the power from the hub. The only thing that would possibly do is reset the link with the switch, which could fix some sort of lan connectivity problem but would not impact z-wave.

@kbrausse

What seems to be missing in the PoE article is that it might be affecting setups that aren't using PoE.

Its not missing, because if its not being used it has no impact.