Cannot run Full Reset and cannot Reset the Z-Wave Radio C7 2.3.7.144

🛎️ Get Help
1

I want to Factory Reset my C7 but have 2 problems -

  1. I cannot run a "Full Reset": Following "How to Migrate to a New Hub | Hubitat Documentation" I cannot find the "Advanced" section under Settings > Diagnostic Tool on the hub so no way to select a "Full Reset".

  2. I cannot Reset Z-Wave Radio: Following "How to factory reset the hub for the purposes of resale? - #8 by bobbyD" Under Settings > Z-Wave Details there is No "Reset Z-Wave Radio" field.

I can run a Soft Reset but the Local Backups and Zwave database remain.

2

Follow the steps here to update your Diagnostic Tool (make sure you're also on the latest platform release), or leave it online a day or two to let it do so on its own:

3 Likes
3

Thank you for forwarding that info. After a few minutes a message was displayed indicating the tool had been updated and I was able to run a Full Reset.

1 Like
4

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.