Okay, I have exhausted my efforts in trying to get Hubitat support to fix the problem and now they seem to be ignoring my emails so I thought I’d try here.
I purchased Hub Protect on my main C5 hub and then migrated it to my new C7 hub, which also has Hub Protect. After the migration I had to reset my old C5 hub to factory settings (Long story). Anyway I had problems getting the hub to reregister with Hubitat. I eventually got it registered after contacting support. Since the factory reset, Hub Protect has not worked. On the hub under subscriptions it shows an active subscription, but on the account page under subscription it shows red and not active. When you go into backup, under the cloud tab, it shows inactive and won’t let you back up to the cloud. I have gone back and forth with support and they just said it was active and needed to be rebooted, but it clearly isn’t. I responded to their last email including several screen shots showing the problem and I have not heard back from them since April 15. They seem to be ignoring my emails. It’s sad to pay for a subscription service that hasn’t worked since April 9th, almost a month.
