Edit: this was for a blue light, I see you got the green light. This probably isn't the right thing for you.
You should probably also read this thread I linked below, it may be the same thing you are seeing.
I started in the middle of the thread with the advice from the support team, but you probably should read from the beginning to see what was tried.
In that same thread, this was marked as the solution. Maybe this should be the first thing to try.
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