I received my Hubitat C-7 hub today. I followed the instructions to connect the ethernet cable, then plug in device, wait for light to turn green, I am connected to my router's 2.4 LAN, but the discovery tool will not "find" my hub. I attempted the advanced discovery using the hub's MAC address, but nothing seems to be working.
I've tried restarting the router, cycling power on all devices, etc. Can anyone help?
What router do you have?
Do you have a manual for it? And if so, can you check what the DHCP table says in the address assigned for the MAC address of your Hubitat?
Had you bought your Hubitat new or used? Either way, but especially if it was used, you may have to reset the network settings. Here's how do you that:
From the Network Setup Documentation:
Router is from Spectrum. Looks like it is manufactured by Sagemcom. FAST 5280. I can access the router, but unsure of how to access the DCHP table. My Hubitat was purchased new from Amazon.
Are you suggesting I turn it over and hit the reset button now?
Are you using a "Guest" WiFi network by any chance? If so, your WiFi connected device will not be able to discover the Hubitat hub. To take that possibility out of the equation, can you plug in a computer via an Ethernet cable, to the same network switch that your Hubitat hub is plugged into? Then use a modern web browser, like Chrome or Edge, to try and find your hub. Or, simply try connecting to http://hubitat.local to see if that works.
If the above suggestion doesn't work, please try the network reset as suggested previously, by turning over and pressing the reset button for 10 seconds.
I cannot connect directly to ethernet, as I am on a Macbook Air and don't have the right adapter. I tried the habitat.local link as suggested and got a message saying "corrupt database found"
That might have happened when you disconnected power abruptly. Anyway, not to worry, because there was nothing connected this hub or any automations setup. Here's what you do:
BTW - I really appreciate your help. Thinking about putting this thing back in the box and returning it for a different hub, but I'd rather make it work...