Cannot Access Hubitat Devices Remotely After Update

[agapimmo]

Hi everyone,

Some time ago, I was able to access and control my Hubitat devices when I was away from home. However, since I upgraded to the latest Hubitat version, I can no longer do that.

Do I need to configure something specific to enable remote access again?

Also, is there any way to get remote access for free, or is it now only available through a subscription?

Thanks a lot in advance for your help!

Best,
Yiannis

[bobbyD]

Remote access to control your devices via Mobile app or dashboards is free and doesn't require any special set-up, or subscription. Just make sure that the hub can connect to the cloud, and that nothing on your local network is preventing hub's access to the internet.

[agapimmo]

Thanks so much
I don't get it since I made a temperature humidity tile before I left home and I cannot see anything when I am away from home

Do I need to do sth in particular ?
Thanks again
All best
Yiannis

[hydro311]

Is just that one tile not reporting status properly, or can you not access anything when away (any dashboards in the app's Dashboard tab or any devices in the Devices tab)?

Based on that tile's name in your screenshot, it looks like your using a community-developed dashboard builder, so I'd verify that is set up correctly before assuming a wider problem with the app itself.

[agapimmo]

Thanks for your reply
I just checked
Everything works fine from distance but the tile I am talking about.

Thus tile worked fine from wifi but now that I am away it doesn't work

[hydro311]

Since that tile tool is a community-developed app, you will likely get the best answer/support by posting details of this issue in the thread created by the developer for that app.

[agapimmo]

Perfect thanks so much for your help