Can you use a POE switch with another POE switch?

[ogiewon]

What router are you currently using with Spectrum?

If possible, just for a test, disconnect your router from your cable modem. Then plug your laptop’s Ethernet cable directly into the cable modem. Power the cable modem off, wait 10s, and then power the cable modem back on. Reboot the laptop, and make sure it is not using WiFi, only Ethernet.

Now run your SpeedTest.net test. This is the only way to truly isolate Spectrum’s equipment from yours. If the cable modem is an older model, it may not be capable of speeds above 200Mbps. Spectrum had to replace my cable modem last year when they bumped us from 200Mbps to 300Mbps.

[lcw731]

@ogiewon

What router are you currently using with Spectrum?

I don't use the Spectrum Router. I have it available, but unplugged. I have an Asus RT-AX3000.

@ogiewon

If possible, just for a test, disconnect your router from your cable modem.

This part I DIDNT do, Will try that when i get home tonight.

@ogiewon

Then plug your laptop’s Ethernet cable directly into the cable modem.

I did, no connection direct from the modem, not sure why (but again did not disconnect the router from the modem).

@ogiewon

Power the cable modem off, wait for 10s, and then power the cable modem back on.

It probably doesn't matter (much), but we aren't on traditional cable. We have Fiber with Spectrum. I'm not even sure there is a power switch on that modem, but I will give this a try tonight when I get home and everyone is asleep so I do not have to listen to the whaling when the wifi goes out.

@ogiewon

Power the cable modem off, wait 10s, and then power the cable modem back on. Reboot the laptop, and make sure it is not using WiFi, only Ethernet.

I will also give this a try tonight.

@ogiewon

Now run your SpeedTest.net test.

Speedtest,net is the only one I use. Speedtest.net is the one embedded in Spectrum's support site, as well as in Fing, which is the network management software I use.

@ogiewon

If the cable modem is an older model, it may not be capable of speeds above 200Mbps

It shouldn't be. We are on Fiber with Spectrum, the network was just installed in 2019, and we were supposed to be at 800Mbps from the start. But i don't think we have ever been anywhere close to that speed. As I said I tried to challenge them a few months ago and they said it was the computers were too old. but I think we have now established that isn't the case.

[lcw731]

Connected directly to the modem, after shutting the modem down (unplugging it, there's no switch) and rebooting the laptop.
Slightly better, but still significantly less than what we should be getting.

And connected to the switch off the router (because I have to to be able to access my hubs)

[rlithgow1]

Does spectrum have their own speedtest site?

[ritchierich]

@rlithgow1

Does spectrum have their own speedtest site?

Yes: Spectrum Internet Speed Test: Broadband Internet Speed Check

[rlithgow1]

@ritchierich

Yes: Spectrum Internet Speed Test: Broadband Internet Speed Check

@lcw731 Are you using that one for your test? Document all of this and if someone tells you that your PC is too old to reach gigabit speed, tell them bullshiat...

[ogiewon]

@lcw731

Slightly better, but still significantly less than what we should be getting.

Definitely sounds like a Spectrum issue.

[lcw731]

@rlithgow1

Are you using that one for your test? Document all of this and if someone tells you that your PC is too old to reach gigabit speed, tell them bullshiat...

I used that yesterday morning. The tests I did last night were on the regular Speedtest.net. That spectrum site says the test is provided by Ookla, I have no qualms with setting it back up directly and using there “own” site just to document it. Funny thing is when I connected directly to the modem it took it a few minutes to recognize there was a connection. I’m debating if I need them to come out again, I might just have them move the modem to a bette spot or just mount it. Right now it’s just sitting on a shelf. I’m always afraid of braking the fiber cable.

It’s a bit messy at the moment. But the modem is sitting on the second shelf and the fiber cable is just sorta loosely hanging in there. They were lazy when they installed it.