Can’t login after hub soft reset

🎬 Get Started
1

I did a soft reset of my hub and can’t use the app because it says my email address is in use. How do I get around this?

2

Welcome to the Hubitat community!

  • Did you only soft reset, or did you do a restore too? (You didn't specify which)
  • Is this a new hub?
  • Did the phone app work previous to soft reset?
1 Like
3

I only did a soft reset. Starting over so no restore.
Not a new hub. I have had it for several months. Moved homes and wanted to start over with configuring my system.
I only use the iPad app, but yes it worked fine before soft reset.

4

Wait, are there two of you, or only one?

  • Did you try to go the settings tab in the app, and "claim your hub"?
  • Did you do the Soft Reset, move to a different network (at the new house?) and try to access the hub OR did you reset the hub on the same network?
  • Can you use a browser and go to the hub's IP address?
1 Like
5

Split personality.

1 Like
6

I hit the icon in the upper right of the screen, which made me anonymous. Weird!

1 Like
7

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.