I unplugged my hub to move it, plugged it back in and none of my devices worked. Went on the app and it couldn’t connect to the hub so I deleted it from my account and hard reset the hub.
Went through the process ok GetStarted and it still can’t find my hub - only when I use the MAC does it appear but doesn’t connect.
How specifically did you do this? And what color is the LED? Did you plug it back into the same port on your switch or router?
Light is green. Connected it to my switch (moved from being plugged into my wifi mesh).
To delete I went to my account and removed the hub. Even prior to removing it nothing worked. Had been working perfectly for the last year.
RIght... i was more curious about what you did to "hard reset" the hub. Was there another step you took besides just deleting it from your account? And by deleting it from your account do you mean you went to my.hubitat.com, clicked on "registered hubs," and then clicked "deregister hub"?
The green light is good. It means the hub's UI is up and running, so that's a solid first step. Is there a link light on the corresponding switch port, and is it green as well? If so that means you at least have a physical network connection.
Is the switch on the same subnet as the mesh network? And is the hub configured (or was it configured) for DHCP or a static IP set on the hub?
I pressed the reset button on the underside of the hub. Not sure about Your other question.
That only resets the network settings that the heavens.... You don't want to reset the hub., At this point go to my.hubitat.com and see if you see the hub. If you do not, you have an internal networking problem. The green light means it's up and running properly.
Ok. That actually doesn't do a hard reset. That just resets the network stack on the hub to DHCP. If you look at the DHCP table on your router can you find your hub, and if so note the IP address. If it isn't easy to spot it will have a MAC address that begins with 34:e1:d1. If you can find it see if you can ping that IP from a workstation.
I can see the hub connect to my network
OK. Try going to the IP address of the hub and verifying that the UI comes up. If it does, then the hub is working and you should be able to access it. While you're in the DHCP table I'd also create a reservation for the hub if it doesn't already have one. That way the IP address of the hub doesn't change unexpectedly.
Can you see it on my.hubitat.com?
Went to the IP of the hub. Got the UI to pop up but it says Corrupt Database found.
Ah ok that's progress. Will it let you get to the UI? If it will, do a backup, save it locally, and then do a restore from the same backup. THe process of backing up and restoring should cleanse the database as long as you are on a recent version of the platform.
If you cannot get to the UI at all you may have to go to the diagnostics tool on port 8081 and just do a restore from the last backup. If that's the case any changes to the hub that you've made since that backup will be lost.
The diagnostics tool can be located at HTTP://[your-hubs-IP]:8081
What @brad5 says... The reason for the corrupt database is likely dirty shutdowns (unplugging in and plugging it back in without shutting down from the settings menu. )
Finally got it to soft reset via the diagnostics and was able to connect! Thanks guys!!
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