Hi @support_team
Trying to run full reset on my old C8 hub and getting the following message:
"Full reset cannot be performed while hub has active subscriptions"
When migrated to my new C8 Pro hub I moved the subscription to the new hub and for some reason the old C8 hub not letting me do a full reset.
In the registered hubs page under my account the subscription is registered to the new hub and 3 days have passed since I moved the subscription to the new hub.
Any advice?
I've just run into this myself on my now spare C8 - I even checked my subscriptions, and it clearly shows that isn't the case.
Strangely tho, I decided to just reset the radios, starting with Zigbee, and when it came back up, I was able to complete a full reset.
That was pure coincidence, as my.hubitat.com checks for an active subscription and resetting radios doesn't impact that validation in any way. I think I know what it might be. I recently noticed that we check for any subscriptions on the account, not in particular for a hub. Will investigate further.
Cheers. It did seem to be intermittent as I reset my old C7 half an hour prior with no issues, and it was in the same basic state.
Any news on this issue of not being able to perform full reset.
I did send a couple of mails to support as well but did not get replies and still unable to reset my hub.
Is this still an issue for you?
I recommend you try again, if it’s still an issue after a reboot, try resetting the Zigbee radio and the s fill reset. It worked for me even though Bobby suggested it shouldn’t make any difference.
Please send me a private message, I can help you with this issue. By the way, the emails to support are not monitored.
For future reference, for any subscriptions related issues, please submit a case by visiting the following page: Subscriptions – Hubitat Support
I am glad that you were unable to run the Full Reset, or else you'd have created a stranded subscription that you would not be able to cancel from your end without our help. Your C-8 hub has an active subscription in addition to the bundle that you have on the C8-Pro. See my private message for more details.
I am having the same issue. I am trying to repurpose my C7 for our second property and it is giving the same error.
My issue was resolved by a script @bobbyD sent me.
Thanks. I’m hoping that my issue is noticed on this thread, as I’m not sure if there’s any other way to contact him.
You can always send a message to @support_team and one of our staff will be able to further assist. I am sending you a private message to get more details about your account.
Having to log tickets to fix this isn't good enough. Just fix the button.
@bobbyD
Can you send me the script as well. I have a C7 that will not reset even without an active subscription
Any errors?
The script mentioned last year is no longer available, as that issue was resolved.
I'm also having this problem. My old C-8 can't be reset, can't be deregistered. The only message is that subscriptions are active. It appears that Hub Protect fully transferred to my new C-8, but remote access is still active on both.
(Note: this was the reason I tried to do the transfer twice and hosed it up.)
I can assure you that everything worked as expected. The Remote Admin didn't stay active, was immediately activated after transfer on the old hub that was now "missing" the Remote Admin access 
The fact that hubs having Remote Admin acces but not an active subscription are unable to be reset using the Full Reset, is an inconvenience that will be addressed.
Meanwhile, you should be able to de-register the hub from my.hubitat.com, then run a Soft Reset without restoring a backup and reset the radios from Z-Wave/Zigbee details pages (same thing that a Full Reset would do, but in a sequence of automated steps).
I am not able to deregister. New on left, old on right. Should I run the other steps anyway? Or wait for the inconvenience to be addressed? I'm not really in a hurry on this one.
I de-registered your hub from our end. You may continue with the other steps. Just don't click to register the hub again.
Download the Hubitat app
