Hi @support_team
Trying to run full reset on my old C8 hub and getting the following message:
"Full reset cannot be performed while hub has active subscriptions"
When migrated to my new C8 Pro hub I moved the subscription to the new hub and for some reason the old C8 hub not letting me do a full reset.
In the registered hubs page under my account the subscription is registered to the new hub and 3 days have passed since I moved the subscription to the new hub.
Any advice?
I've just run into this myself on my now spare C8 - I even checked my subscriptions, and it clearly shows that isn't the case.
Strangely tho, I decided to just reset the radios, starting with Zigbee, and when it came back up, I was able to complete a full reset.
That was pure coincidence, as my.hubitat.com checks for an active subscription and resetting radios doesn't impact that validation in any way. I think I know what it might be. I recently noticed that we check for any subscriptions on the account, not in particular for a hub. Will investigate further.
Cheers. It did seem to be intermittent as I reset my old C7 half an hour prior with no issues, and it was in the same basic state.
Any news on this issue of not being able to perform full reset.
I did send a couple of mails to support as well but did not get replies and still unable to reset my hub.
Is this still an issue for you?
I recommend you try again, if it’s still an issue after a reboot, try resetting the Zigbee radio and the s fill reset. It worked for me even though Bobby suggested it shouldn’t make any difference.
Please send me a private message, I can help you with this issue. By the way, the emails to support are not monitored.
For future reference, for any subscriptions related issues, please submit a case by visiting the following page: Subscriptions – Hubitat Support
I am glad that you were unable to run the Full Reset, or else you'd have created a stranded subscription that you would not be able to cancel from your end without our help. Your C-8 hub has an active subscription in addition to the bundle that you have on the C8-Pro. See my private message for more details.
I am having the same issue. I am trying to repurpose my C7 for our second property and it is giving the same error.
Thanks. I’m hoping that my issue is noticed on this thread, as I’m not sure if there’s any other way to contact him.
You can always send a message to @support_team and one of our staff will be able to further assist. I am sending you a private message to get more details about your account.
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