I had Could Backup on one of my hubs and just bought (a day or so ago) Cloud Extend on another.
I just had a dashboard time out tonight, which I thought would stop with those options.
Also, when I look at my "subscriptions" through the link on the hub's Web page, 'Cloud Extend" doesn't show up (it shows Cloud Backup as being able to get a free trial), even though it's in the list of things I paid for on the Hubitat Site.
Is this still in transition or is something biased up on my end?
The Cloud Extend has not been released yet, and its features have not been rolled out. We are rolling out the Extend features to the beta channel this week, and if everything goes well, we are planning on releasing the reorganized services early next week.