I understand your frustration, and I’m sorry for the delay. We’re currently handling a surge in support requests following Black Friday and recent subscription platform changes. That said, your issue matters, and we’ll make sure it’s addressed as quickly as possible.
Thank you sir. I meant to send you a pm and not reply in the thread. Just got my confirmation email.
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It's all good, no worries. I am sure others are wondering too...
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No such luck with the replacement unit. 
I'm sending you a PM on this.
UPDATE UPDATE UPDATE
I had an epiphany this morning. I plugged the new C8 pro in for support to take a look at, and something got me thinking.. I moved it down a shelf in my rack. For years my C7, then C8 sat in the same exact spot at the top of my rack on top of a always-on PC.
With the Pro sitting there, no devices ever connected and the channel scan would always return all zeros. Moving it just 8-10" away, now the channel scan picks up stuff and my devices started connecting.
I can only assume that PC must be giving off some RF radiation that freaks out the zigbee radio in the Pro hub.
Thank you to @bobbyD for working with me on a replacement and support!
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