I am getting awful support from Hubitat. I have two Hubitats in different houses. One has worked fine for over a year. One is brand new and freezes within an hour every time after I reboot. I followed every online post to try and diagnose but nothing fixes. I've contacted support and opened two warranty claims for 2.5 weeks and have not heard back from Hubitat. I can't find a phone number to call. It has to be a hardward problem because nothing else works and my other Hubitat is fine.
Tagging @support_team
I've tagged Hubitat Support for you. In the meantime, can you summarize key details about your hub that freezes including:
- Platform verion
- How is it connected to your LAN
- Devices connected to the hub and the protocol used (zwave/zigbee/LAN/cloud)
- A brief summary of the steps you have tried so far
Also, in the event you have not yet tried this, please perform a soft reset on your Hubitat.
Sorry to hear that. If you didn't do so already, please check the spam/junk folder. Our emails may have been misplaced. As of today, our support queue was current with no outstanding cases past 24 hours.
When it freezes, do local automations also stop, or is it just the web interface? Are you accessing the hub remotely via Remote Admin or from the local network?
If you'd like, you can message me the hub ID and I'd be more than happy to look for any clues in the engineering logs.