Bought a c8 pro and it’s flashing green and red. I plugged it into the router and the device registers with the dhcp server and gets an ip address and I can ping it. I returned it back to Amazon and they shipped a second device with the same results. That’s 2 non working devices.
Anyone else having problems setting this up or does Amazon have a bad batch of devices ?
Try and use the network reset ...
Turn the hub over and find the small, round button under the surface. Press and hold the button with a paper clip for at least seven seconds. The LED on the front will blink, then turn blue, and finally green when the hub is back online.
That is very unlikely.
That network reset above won't hurt to try.
This flashing is typically the failure of your hub to reach the internet for whatever reason. It could be some ad-blocking in your router, a misconfiguration of hub or router network settings, bad ethernet cable, or something similar.
If you think you have checked or set everything, and the hub is connecting to the internet, this may be a bug of some type. If this is true, we can engage support to look into this bug.
If you cannot connect, and you think this is caused by the hub and not your network, then I would also engage support, however at this point there doesn't seem to be any conclusive proof of what the issue is.
I would let the community help you a bit, and if that fails then file a case at the support tab at the top of this page.
How does one reach support ? Is there a phone number ?
I click support and it seems to direct me to this forum.
I’ve got about 30 Z-wave devices and trying to see if this product can replace my old controllers.
I assume you tried that reset procedure? Did it change colors, and reboot?
You checked the other items I listed above? Can you discover or talk to the hub? Your issues are not clear as to what is happening, other than you see a blinking light. That could be ignored if it is just a light, or it could be telling you something if you cannot connect.
Please give more details, support will read this at some point, and it probably will help them to diagnose things if they can see what you tried. Also maybe as a community we can have you try a few things in the meantime if we know what you have or have not done.
There is no phone. That support site asks you to try the community first, but there is also a web form on that page to fill out if the preliminary steps fail.
In addition, you can summon support staff on this forum, they are very active here, but again you should tell us what you tried, and the exact symptoms of what is going on before we involve support. They are busy people and they aren't on here 24/7, so we might as well see if we can diagnose your issues while waiting.
It surely can. This is likely just a misconfiguration of some type, quite possibly on your network.
So it works but is flashing? Did you try updating the hub platform? There is a small chance it shipped with a version that had a bug which caused the flash erroneously.
The red green flash means no network connection at all but said you can ping so that is not the case.
@ecbc1 sorry for the troubles, your experience is very unusual, and we would like to learn more about the problem you are experiencing. Please submit a warranty case by visiting the following page, if you didn't do so already: Warranty – Hubitat Support
Got it, I submitted it to support and let's see what they say. thx
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