C8 Hub goes down at least once a month (if not more)

[UndercoverMarble]

I received the replacement hub. I was waiting on support for the proper migration steps. Is it just a simple backup and restore to move to a new hub? (while maintaining existing devices)

[jtp10181]

It needs to be a cloud backup to transfer the zwave and zigbee radio info. If you do not have Hub Protect already you could either sign up for that (on old hub and than transfer to new hub), or I think possibly they will grant you special access to do a migration backup for this situation.

[bobbyD]

@UndercoverMarble

waiting on support for the proper migration steps

No need to wait, please check out this document. It coveres Hub Protect migration as well:

How to Migrate to a New Hub

[UndercoverMarble]

I had seen that, but I was hoping there was a way to do it without a subscription, which that process requires if you aren't coming from an older generation. (unless what jtp10181 says is correct and I can request special access to this temporarily).

[UndercoverMarble]

I thought I should provide an update. I didn't hear more on a free migration process here or from support directly (who stopped responding to me), so I'm still using the same hub. It continues to hang up frequently. I performed a backup, soft reset, and restore on November 20th, and the hub stayed up until December 9th. Just prior to that it was hanging once every few days, if not more, even after a backup/restore (no manual soft reset).

So, while the soft reset looked promising, it does not seem to have solved the problem.

[neonturbo]

@UndercoverMarble

I didn't hear more on a free migration process here or from support directly

Did you try to migrate, or are you speculating you cannot?

The way I read it, support gave the instructions above how to migrate. I thought that warranty hubs get free migration, but have never had occasion to use that feature so maybe I am wrong.

[UndercoverMarble]

I attempted to follow the instructions, but they are not applicable without Hub Protect. I do not have a cloud backup or C-8 migration option on my old hub.

[jtp10181]

@UndercoverMarble

Just prior to that it was hanging once every few days, if not more, even after a backup/restore (no manual soft reset).

So, while the soft reset looked promising, it does not seem to have solved the problem.

FYI, on current firmware a backup/restore does the exact same thing as backup > soft reset > restore, just with less work from the user.

[UndercoverMarble]

Thanks for confirmation - I had read that multiple times, but thought I'd give it a shot. I did have different results, but I can't confirm what all contributed.