It doesn't look like your problem was ignored. On the contrary it looks like folks were trying to help you. If you weren't happy with the advices you received or you felt that the responses were inappropriate or rude, you could tag Hubitat staff @support_team. As always, if you feel that a post is rude or condescending, please flag the post so we can intervene. We would like to maintain an atmosphere, here, in the community where everyone feels included and welcomed.
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