dJOS
January 5, 2024, 6:56am
1
I’ve had this issue a few times now since upgrading to the C8 from a C7 - basically my rule will send a close command to my 3 shutters and the driver will get stuck saying “closing” but the shutters all stay open.
The only way to resolve the issue is to physically hit the hard wired open / close button. after that, the driver behaves again for a while (I can’t give a failure time frame as I haven’t found a pattern).
@bobbyD @bcopeland
1 Like
Sounds like the device isn’t receiving the command, what does the zwave details screen show for it?
dJOS
January 6, 2024, 12:36am
3
I have 3 of them, they all do the same thing at the same time, hence my suggestion that the driver + c8 is the issue.
Zwave details screen for the 3 devices is normal when it happens.
They all have plenty of neighbours and connect at full speed.
Yeah, there's something going on but it doesn't appear to be the mesh.
1 Like
dJOS
January 6, 2024, 1:46am
5
My thoughts exactly.
Btw, the last couple of times this happened where on. 2.3.6.x - I’ve now upgraded to 2.3.7.x.
dJOS
January 8, 2024, 9:39am
6
@bcopeland @bobbyD gents, I realise I raised this issue during the holidays, so just bumping it.
PS, I hope you guys had a nice holiday season.
Could you turn on debug logging in the devices and try again?…
dJOS
January 8, 2024, 9:39pm
8
Sure, but doesn’t it turn off automatically after 30 mins?
dJOS
January 23, 2024, 9:46pm
9
So I haven’t had this issue since upgrading to 2.3.7.145 - however, I still can’t open and close the shutters with Apple home. They show the correct status, but that’s it.
WAF is currently sub zero as a result.
dJOS
February 1, 2024, 9:40pm
10
Out of frustration, i added my shutters to Alexa, and she can’t open or close my shutters either.
@bcopeland @bobbyD @support_team can you guys please fix this driver? The WAF right now is sub zero.
I think I got one of those sitting around, will check.
1 Like
dJOS
February 7, 2024, 9:37pm
12
Thank you, this is a real PITA for me ATM.
dJOS
February 29, 2024, 4:01am
13
Howdy, any progress on a fix for this?
dJOS
March 9, 2024, 5:40am
14
@gopher.ny @bcopeland guys, any chance of an update please? There’s been quite a few firmware updates and no mention of this.
dJOS
March 20, 2024, 11:25am
16
dJOS:
i added my shutters to Alexa, and she can’t open or close my shutters either.
@bcopeland @bobbyD @support_team can you guys please fix this driver? The WAF right now is sub zero.
Guy's, can I please get an update on this? It's been dragging out for months and SWMBO is not best pleased.
@mike.maxwell
bobbyD
March 21, 2024, 11:56am
17
Sure, I thought you may have sent the logs to @bcopeland in private, but doesn't seem to be the case. See my private message.
1 Like
dJOS
April 2, 2024, 2:34am
18
I have sent you the logs etc via PM.
Linking to Known Issues: