C8 crashing daily

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22

Hi -

Yes: hub becomes totally unresponsive. I cannot access its IP address and any connected devices stop working

I have been having the issue for months (bought unit in May) and I have tried the diagnostic tool and cannot connect. Light is green.

I am using a wired connection on my Eero pro 6E router. As far as I can tell, jumbo frames are not enabled (I don’t think eero supports this setting?). I have reserved the IP. I also previously had it on wireless with both Eero and my older ASUS routers, and had the same issue.

All devices are basic z wave switches/outlets in a basic setup (no rules, etc). I am using the apple home integration to allow easy control from our phones.

I appreciate any help - my wife is ready for me to go back to “dumb” switches :frowning:

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23

Good info, thanks.

Also:

  • How freqently does this happen?
  • Is there a consistent time of day, or time between hub lockup events?
  • Have you looked at your logs to see if there is anything going that might be related before the times when you lose contact?

AFAIK the Eero doesn't have a jumo frames setting.

Aside from answers to questions, follow @aaiyar's advice above - :

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