I had no problems with the last model. so when the C8 came out I jumped at the chance to upgrade.
Now whenever I try to pair a new zigbee device, the pairing screen keeps telling me about devices already paired.
sometimes if I repeat the pairing, it will find the device - but it does not work.
luckily I kept my old model which I will be returning to . and sending this one back under warranty as it simple does not work
Update: I've reverted to my C7 and and now I can pair the new zigbee devices without a problem. I actually sent back power plugs thinking they didn't work when it was the hubitat all the time - Grrr...
The C8 drove me crazy for a month. it's been a crazy time for Hubitat Zigbee which was very surprising. To be fair it's not like they aren't trying to fix things but yeah.... I understand what they were dealing with and why these zigbee problems came about. No clue why they weren't caught in Beta testing. I had to jump ship and go with Home Assistant for zigbee. Just brought my Zwave network over to HA as well. Using the C8 for tts with Sonos because HA tts Sucks big time as far as I can tell.
Yeah...it is really annoying/confusing why the pairing and other issues were escapees. I've also seen some big issues get through very extensive/long betas in my professional life, and when they do it's always a feeling of WTF, why didn't we see find this stuff in the beta!? In some cases you can look back and get an "aha!" and ID why they didn't come up, other times it's like some sort of evil magical fog wasn't there for the beta users but descended in force after the official release. Sucks for those affected by it...
It is actually seems to be working for most users (can't quantify "most" exactly, of course) at this point, but a subset of C8 users definitely can run into minor to major problems. Rough judging from the volume of posts here it seems like the issues have fallen significantly from initial release due to multiple FW updates on the C8 (up to 2.3.5.125 currently).
I don't know about your car/washing machine analogy...I've owned pretty horrible versions of both and no one every recalled them. And don't ask me about the toaster we purchased a couple years ago that burned everything we put into it...
From my point of view most posts I read are about the problems of C8 so to rephrase your sentence -
C8 is actually a problem for most users (can't quantify "most" exactly, of course), at this point but a subset of C8 users are actually happy with it.
Forums are made up of people w/problems...that's why 90% of folks come here. The C8 is new and is causing problems for some users, so you're going to see more posts from C8 owners talking about problems in the near term. The pace of C8 posts and reported problems has declined over the past few weeks, hence my comment. Let's agree to disagree, probably best.
I think the impression of generally "not working" is due to most posts being from folks with issues.
I have a C8 I purchased over a month ago. I have a mix of Zigbee and Z-Wave devices. I have had absolutely no issues, not even a hiccup. I've only had one Zigbee not in use. I join it on the first and only try.
My event logs back to the initial installation are 100% clean. We even had a loss of power, still all is well.
I'm not a terribly religious person so I'll discount Devine intervention. I ported 100% of my C7 without having to do anything special. I previously reported my upgrade as boring.
The opposite is true. We have thousands using C-8 with no problems at all. We would be happy to refund your purchase given that you are unhappy with it.
Your point of view is understandable given your personal experience, but hopefully you can consider the possibility that you are making totally invalid assumptions about how widespread zigbee issues are with the C8.
As others have pointed out, you’re simply not in a position to determine whether this is something 0.1% or 99% of all users are experiencing. None of us, as users of the hub, have that context.
Since the staff have clearly put a tremendous amount of work into troubleshooting the issues that some users have experienced since the C8 was released, most of us are confident they will squash whatever bugs remain.
The C8 was pretty rough at first. I rebuilt it multiple times. I lost Z-Wave twice and Zigbee was not consistently functional. Z-Wave eventually settled down and has been solid for while now. After working with support and taking their suggestion regarding mesh health, Zigbee devices are now identified and paired quickly. Some of my devices were not good routers/repeaters. It took a couple days for the Zigbee mesh to stabilize. At this point everything is functioning as expected. I only have a few minor blips here and there and they are my issues (ie the rule or app I set up different than before).
I migrated from C7 to C8 many weeks ago. My Zigbee network transferred with zero issues, and has remained reliable and performant. I have tried to replicate the issues that others have reported, like the inability to pair new devices to the hub. However, pairing has continued to work exactly the same for me as it did on the C7 hub. None of my ~60 Zigbee devices have fallen off the network. Everything just works as well as it did on the C3, then the C7, and now the C8 hub. My network consists primarily of Lowes Iris v2 series devices (Outlets, Motion, Contact, and Leak sensors) as well as a Philips Hue Outdoor motion sensor, and a long-range contact sensor installed at my mailbox. Everything just works! (knocks on wood for good measure! )
That's the problem. Only people with issues are posting. Lets say about 30 people are having issues with zigbee adding similar to yours. That's roughly what is about throughout the forum. Do you honestly believe that only lets say 40 c8 hubs have been sold and out of those 40 hubs 30 hubs have had a problem? No. 30 people (which hubitat does care about and is actively working on a solution) out of 10's of thousands of hubs sold and migrated are not having tickets sent in. But no, because you and a few others are having a statistically low issue you want to rant that it's most users. That's not how it works and as @mike.maxwell pointed out, that's not how it works. Instead of being unproductive in your posts and basically spamming the forum, why don't you attempt to help and maybe work with support and add data points to find out what the issue is in furtherance of a solution instead?
As @marktheknife points out, most of us do not have the sales/support data to make claims regarding how many users are or are not having issues. If you have solid data to back this claim up, great. If not, this is an assumption along the same lines as the OP and not necessarily helpful.
I've always found it most constructive if I simply share my own personal experiences or share well-established facts. And if I decide to share my assumptions or opinions, clearly state them as such.
i still have zigbee pairing problems with my c8 and also an intermittant reboot.. but the drop off has stopped once i got some 3.0 repeaters..
i believe there still are pairing issues with zigbee on the c8.. but again as mentioned above that is my opinion.. about to swap it out for a c8 pro so will see how that goes.. and since i am not making a lot of changes to my zigbee it is not a huge issue at the moment.. but you can hear me cussing when i do need to make a change and it takes a few tries and/or reboot of the hub to get the device to be paired.. usually in the past the issue was stuck on initializing..
And don't ask me about the toaster we purchased a couple years ago that burned everything we put into it...
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