C7 Zigbee Network Instability

[geespinoza]

Dear Hubitat Community,

I have a C7 hub that has worked well until the last few days. I have added a few new Sonoff ZBMINIL2 (x5), ZBMINIR2 (x1), and SwitchMan Zigbee Smart Wall Switch (ZBM5) (x1). Before I installed these zigbee devices, I did not experience any problems.

After I installed these zigbee devices, I started to experience the zigbee network going offline. I am unable to figure out what is causing the zigbee network to go offline. When I reboot the hub, the network comes back online. I tried disabling and then enabling it, but that did not fix the network.

Here are a few screenshots showing that the zigbee network goes offline and comes back online several times before eventually going offline until rebooting the hub.

Has anyone experienced this issue and has a solution to resolve it? Or, does anyone have any suggestions on how to troubleshoot the issue?

Any help would be greatly appreciated.

Thanks.

[hydro311]

My bet is that one of those new devices is spamming your zigbee network to the point it crashes. Look in your various logs for devices that have an unusually high level of activity -- it'll likely be one (or several) of your new ones.

[jtmpush18]

There have been reports that the Sonoff ZBMini causes a zigbee network to become unstable.

[aaiyar]

@jtmpush18

Sonoff ZBMini causes a zigbee network to become unstable.

Can confirm.

[kkossev]

@geespinoza the problem most probably comes from the Sonoff switches.

Use this driver for ALL your Sonoff mains-powered devices, it has solved the same problem for me and some other HE users.

Help with an Unreliable Hub - Unstable Zigbee Mesh

Use this driver with SONOFF switches: https://raw.githubusercontent.com/kkossev/Hubitat/refs/heads/development/Drivers/Tuya%20Zigbee%20Switch/Tuya_Zigbee_Switch_lib_included.groovy After switching from the stock driver to the custom driver, select 'LOAD ALL DEFAULTS' and click the Run button. [image] If the web page is refreshed, you should see this: [image] Make this change for all of your SONOFF switches. Then reboot the hub, so that the HE Zigbee stats are reset to zero.

[kkossev]

@geespinoza

SwitchMan Zigbee Smart Wall Switch (ZBM5)

I see that this is a new multi-gang switch; the Tuya driver will not work with more than one switch at this time. Until I make it support child devices, you can use only the first switch with the Tuya driver. So, at this time, you'd better remove it from the C-7 Zigbee mesh, or use only one gang.

[geespinoza]

Dear @kkossev ,

Thank you very much for your help and for developing the driver. I have updated all my Sonoff switches to this driver and they seem to be working well. My only observation is that the Device Profile for the ZBMINIR2 and and the ZBM5 is shown as UNKNOWN. I do not anticipate that will be a problem.

[geespinoza]

Hi @kkossev. I only have the one gang switches right now, so it will not be an issue. Thanks again for the support.

[kkossev]

I have to find time and add the rest of the Sonoff devices fingerprints that are now not in the code...

The most important is whether the 'Zigbee radio is offline' errors have stopped?

Can you post a screenshot of the State Variables section ?

[geespinoza]

Here are the state variables for a ZBM5-1C, ZBMINIR2, and ZBMINIL2.

Thanks

[RobDaBush]

@geespinoza the suspense is killing me! Have the Zigbee radio resets stopped?

[geespinoza]

As of this morning, the zigbee network was still online. All seems to be working fine.