C5 > C8 Pro Migration Issues - 2.3.7.146

[guy.mayhew]

Hi,

I am trying to migrate the following configuration:

C5 Hub (v2.3.7.146)
to
C8 Pro Hub (v2.3.7.146)

I have Hub Protect currently on the C5 hub, so far I have taken a Cloud backup, verified it exists, powered down the C5 and then on the C8 Pro selected the 'Hub Migration' option and loaded the C5's backup:

I then get an error after loading the backup and the process fails:

So far I've tried this process twice (taking fresh Cloud backup from the C5 each time), but it i still erroring - is this happening to anyone else following the FW update which addressed early migration issues please

Best wishes,
Guy

[bobbyD]

@guy.mayhew

then get an error after loading the backup and the process fails

Please send me a private message along with your hub id so we can look at engineering logs for clues why it's failing to restore.

[guy.mayhew]

PM sent, many thanks

[guy.mayhew]

I thought I'd give it another go today, but alas - it comes up with the same error. When clicking 'Cancel' and then going back the new (C8-Plus) Hub appears to have taken just a partial restore and looks bugged (empty rooms, no apps code restored, HE Cloud connection broken, etc):

Hopefully there's something in the backend that is showing what is falling over during the migration.

[donmozza]

I am getting the same issue. Is there a workaround?

[bobbyD]

Please see my private message.

[guy.mayhew]

Do you have an external Z-Wave radio stick too, if so it looks like Hub Migrations are not supported for external Z-Wave sticks (except one model):

Hub Protect

[donmozza]

My C5 does have an external Zwave USB but I dont use ZWave devices.