C-8 Locks Up - Hard Crash - Every 4 to 9 days - Diagnostic Port DEAD too

[jtp10181]

There was also a recent issue that came up with 2.3.6 where some sort of database issue was causing rapid memory decline, which a backup/restore (or soft reset) would fix.

So possibly that was all that was going on until it crashed, and you have just fixed it.

[bobbyD]

@kutoroff

The only times I reboot my Hubitat, until very recently :-), was for software updates.

...and that is the typical use of Hubitat Elevation. We don't expect users to need to monitor their environments, nor to schedule reboots - the hub should just work. Any departure from the expected use requires further investigation to identify and correct the problem that's driving the less desired experience. Monitoring an environment should be used to aid troubleshooting not as an ongoing effort to maintain hub's proper functionality.

[bobbyD]

@kutoroff

I think my Hubitat is lightly stressed, if at all.

Thanks for submitting the warranty case. I checked your hub and I don't see signs of hub been under much stressed. Sure, your Konnected integration appears to be somewhat hyperactive, but I don't see any critical errors. In absence of any clues in your hub's engineering log, I am leaning towards a hidden hardware problem. Please let me know the next time your hub appears locked so we can check it on the spot.

[kutoroff]

Yeah, the wired motion sensors via Konnected.io are hyperactive right now with continuous kitchen activity for extra family for the week.
I started frequent Hubitat monitoring after the last event.
I'll post ASAP when/if a lockup happens.
Prefer it just goes away.

[kutoroff]

Received the replacement hub.
I was going to wait until at least 9-10 days passed since last Hubitat freeze to install it, but somehow the GFI circuit for my network popped yesterday and I didn't notice until a device became unavailable when the UPS power ran out.
Once I recovered, I canceled my wait and installed the replacement Hubitat this morning using the migration restore and all is well.
Only issue I encountered was with my Konnected Pro board. The new Hubitat came up on a new IP address as expected. Once the new Hubitat was running, I set DHCP to give it the old Hubitat IP so my links would still work, In the interim, the Konnected Pro became cozy with now defunct temporary IP. Took a bit of fussing to get everyone happy again. Hubitat was not a problem in all this.

Now, back to why I am posting.

1. Thanks for prompt and over the top support.
2. How do you want the old Hubitat returned? I assume you want it back.
3. Do you want me to reset the old one before returning it, or return as it was configured?

Hope you and everyone else had a great Thanksgiving.
SK!

[kutoroff]

The replacement Hubitat has been flawless for 10d and a while.
I've now found device Hub Information is very useful.
I'd be happy to return the original Hubitat. Please advise.
I'd also like to have my Hub Protect account transferred to the replacement.
How do I request this.
Thanks for the support.
SK!

[danabw]

You can transfer the hub protect yourself, in the subscription maintenance screens.

[bobbyD]

@kutoroff

I'd also like to have my Hub Protect account transferred to the replacement.

Check out this post:

NEW! Transfer active subscription(s) from one hub to another

We are pleased to announce that one of the most requested features is now available at my.hubitat.com . Starting today, users can transfer active subscription(s) from one hub to another. Visit my.hubitat.com and navigate to Registered Hubs page. For hubs with one or more active subscriptions you will notice a link to Transfer subscriptions. [image] Once you follow the link you will be able to select the hub you'd like to transfer the current subscription(s) to (simply select the Destination …

[kutoroff]

Indeed. Easy to find when you know it is there.
Looked before and either didn't see it or didn't believe what I saw.

My offer to return the dubious suspect or otherwise now idle Hubitat C-8 remains open.
Just ask and provide any instructions needed.
Cheers!
SK!

[danabw]

@kutoroff

Looked before and either didn't see it or didn't believe what I saw.

You and I must wear the same glasses...

[bobbyD]

@danabw

You and I must wear the same glasses...

You don't need glasses when you have a list of bookmarks handy LOL

[danabw]

Yeah, I was replying from the rental car counter (dropping car off for repairs after I was rear-ended) and the Enterprise agent was dagger-eyeing at me to stop playing w/my phone and pay attention to her.

[kutoroff]

Dagger-eyes are kind SOP for car rental counters.
Sorry for whatever horrors await you in processing the accident claim.

[danabw]

@kutoroff

Sorry for whatever horrors await you in processing the accident claim.

Thanks, but actually the insurance side has been perfect...we expect and get that w/AAA, and they are just great. Claim was processed/approved the day after I reported it, and our deductable waved. We have a local body shop that does excellent work and they turned out to be an approved AAA vendor. AAA does all the back and forth w/them. We've had several car repairs w/them and they don't scrimp and the car always looks like nothing ever happened.

AAA also contacted a local car rental company to set up a car for us, and had them call me to let me know and confirm details. Rental car folks picked me up at the body shop this AM after dropping my car off, so wife didn't need to follow me down to drive me over. So aside from the dagger eyes it's been a perfectly pleasant process.

Frankly (as you can see), I'll sing AAA's praises all day long...we're long-term members and insure cars and home w/them and they have been excellent in every interaction we've had w/them over the years - unlike many insurance companies, they are proactive and helpful when we contact them for claims. Highly recommended.