C-7 Corrupt Database and don't know how to proceed

After a power outage my C7 came back after a period of not working. It happened again and the Hub hasn't come back to normal. It has a blue light, then a red after a couple steps, and then a green light.

I tried soft resetting per some forum instructions but it didn't work. The hub said that there was a corrupt database error. I tried a couple more soft resets to no avail. I don't have many products on there so I did the factory reset. Blue light is back.

In a browser goto http://yourhubipaddr:8080 and do a restore from local backup

Unfortunately, I have no local backup. Here's what I've tried. Blue light is now green and the page says that the hub has a corrupt database.

Here's what I have tried:

  1. Rebooting the Hub
  2. Soft Reset
  3. No version restore because I had no backup (I use it lightly but want to use it more in the future where I will backup)
  4. Enabled safe mode. This allowed me to reconnect a switch and it worked once, then upon restarting it said the database was corrupt again.
  5. Factory reset (I know I should have contacted support before doing this but I was frustrated)
  6. Downloading the newest firmware, which fails

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Trying to bump this as I have a dead hub and would like to see if it's just bricked or if there is a resolution path I can pursue.

Moving into a new house soon and need to know if I can go with Hubitat or another provider based on the experience here.

Change the network speed from whatever it is. If it's set to auto-negotiate, change it to 100 or vice versa. I've seen numerous posts where that worked.

If you have no local backups and a corrupt database, then the only recourse might be to do a full reset and start over.

If the hub is up, you can click on Settings and then Diagnostic tool. That just opens up http://yourhubipaddr:8081 in a new tab.

It will ask for the hub's MAC address for "security". It is physically printed on the bottom of the hub. You can also quickly find the MAC address for easy cut-n-paste via the "arp -a" command (works on UNIX/FreeBSD/Linux, MacOS, and Windows).

From there click on Advanced and then Full Reset.

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Turn on Scheduled Backups (under Settings->Backup) to create local backups to avoid this in the future.

I definitely recommend putting the hub on a small UPS to avoid this.

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FWIW, you should redact the Hub ID in your screen shot above. All the other info in that screen shot is fine to share.

This ^^^ Particularly if power outages are something you deal with where you live.

You said you had done a full reset already (from the Diagnostic Tool at 8081). After that did you get another corrupt database message? That is not a normal experience at all. If you re-do your factory reset and you experience a corrupted database again you could be dealing w/a hardware issue from the power drop.

Also wanted to note that you have an older version of the hub platform (2.2.9.146, current is 2.4.3.149). have you been avoiding platform updates for some reason, or ?

@bobbyD is this something you are able to help with?

Thanks all - giving it the full reset treatment.

  • Noted about the UPS - I should know better and am planning on a fully protected setup in the new house
  • Yes, I should have had backups turned on. I was using this in the current house very lightly and didn't give it a maintenance priority.
  • Yes, I need to be diligent about system updates. It was out-of-sight, out-of-mind.

I ran the full reset and received this note after a while (I was typing this post during the reset so didn't monitor the whole time)
image

After that message, I tried to download the latest version and received this:
image

Update after trying to full reset:

The blue light is still there. I unplugged and plugged back in, no response. I can get to the diagnostics page however I can't get to the normal landing page (to add devices, etc.). I am unable to update the software. Tried rebooting in safe mode with no response.

At this point it feels like the device is bricked. ¯_(ツ)_/¯

You probably want a new hub for the new place! :slight_smile:

One last thing just to check. How are you powering the hub. Could you try a different power adapter.

I would suggest opening up a support case at this point. It sounds like you have covered all of the regular troubleshooting steps.

Sheepishly, I don't know how to open a support case. I tried to send an email to the address listed on one of the hub pages but it kicked back a "this is an unmonitored inbox" email. All roads led me to this forum being the only method of support, at least from what I could tell.

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You may be out of warranty, but you can fill out a support case on the Hubitat site, never hurts, might help.

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