C-5 to C-8 Migration Fail

Received a new C-8 hub from Hubitat today. Followed this procedure:

  1. Performed migration backup from C-5 hub.
  2. Confirmed migration backup in C-5 backups list
  3. Shut down and unplugged C-5 hub.
  4. Plugged in C-8 hub.
  5. Cloud migration option showed no backups.
  6. Subscribed to cloud backups...created a C-5 cloud backup but I do not see it in the list.

Is the C-8 hub defective? If so, please provide an RMA. If not, please advise how to proceed.

I have enclosed screenshots of the hubs status.

Thank you,
-James




@james.korris

Unlikely

Did you update both hubs to the latest platform prior to migration?

The C8 runs the latest firmware, right? I assume so because there's no red icon in the top right corner, but I'd like to double check.

Does Reload backups now option on the C8 show cloud backups? If not, can you try rebooting the hub?

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Thank you, rlithgow1 and gopher.ny for your follow-up! Yes, both hubs have ver. 2.3.5.152.

Cheers,
-James

PS: I tried a soft reset on my new C-8 hub twice...also registered/degistered/registered with the same result.

A question: can my C-5 hub be reloaded from a backup if I perform a soft reset on it?

-James

PPS: found the answer to my last question at Soft Reset | Hubitat Documentation. I'll give that a shot to see if it solves the cloud backup issue.

I note that, even with the cloud subscription, I am not seeing cloud backups on the C-5 hub. the "migration" backup appears, but none of my attempted cloud backups.

-James

Follow-up and resolution:

  1. I restored a current C-5 backup, but on system boot-up, it hung at "65% loading UPnP". I noted this in another post...I don't believe it has anything to do with UPnP per se but rather a corruption of the dataset that prevents a normal system start.
  2. I tried successively earlier backups until I had exhausted datasets made with the current Hubitat version. I deprecated the C-5 hub to the previous version and tried restoring backups until I found an earlier one that worked. Interestingly, the hub continued to function with an impaired database prior to performing soft resets, but could not produce cloud backups or restore from local backups.
  3. I upgraded the C-5 hub to the current version and used my subscription to make a new cloud backup.
  4. After shutting down the C-5 hub, I launched the C-8 hub and was able to access the new cloud backup.
  5. Migration was successful.

Takeways:
(a) Even though the C-5 hub was showing a "migration" cloud dataset, it was not enumerated at the Hubitat host. Since no cloud backups were completing, these were not visible on the hub.
(b) Using a cloud subscription was helpful in diagnosing the issue. Without it, I would not have known the migration cloud backups were failing, as they did not appear in the hub backup list.

Thank you for your help with this. Sharing in hopes that others experiencing a similar issue might benefit.

-James

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