C-5 hub will no longer include or exclude Z-wave devices running 2.2.4.158

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1

I've searched support for my issue and found a few topics similar but nothing seems to be working. I have a C-5 hub with version 2.2.4.158 running. I've successfully added z-wave devices to this hub since updating but now I can't include or exclude a device. When I initiate the inclusion process it finds nothing and just times out. Same with exclude.

I've repaired my z-wave under Z-Wave details a few times, have run a general device exclude a few times. Completely powered down the hub, waited and restarted. All without success. When I did try to exclude an existing device (GE 14298 outdoor plug) I can see the button press in the logs but it does not exclude.

I'd like to avoid resetting the Z-wave table if at all possible but I'm at a loss for what to try next. Any help is appreciated.

[edit]. I also tried a 'Shutdown Hub' and powered down the unit. No success.
[edit-2] for giggles, I restarted in safe mode and tried include and exclude. No success.

2

Do a "Shutdown hub" (from the Settings menu). Then disconnect power for ~30 seconds. And power it up again. This will likely resolve the issue.

While disconnecting power, do it from the power-supply end, and not the C5's microUSB connector, because the latter can be fragile.

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3

Here’s what I got on Amazon to do the power off on the Hub, after seeing it recommended in this forum, so I wouldn’t break the micro USB connector attachment to the PC board:

JBtek Raspberry Pi Micro USB Cable with ON/Off Switch - Easy Start/Reboot !

Works well.

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4

I had previously tried the 'Shutdown Hub' and power down but I used the microUSB end. I just tried this again using your method and no success. Devices won't include or exclude still.

5

I found one of those in a desk drawer the other day and was thinking that would be a good use for it.

6

I had been testing with an Ecolink contact sensor and a GE Enbrighten 14298 outdoor outlet. I decided to also try an always-on device (outlet). I was able to successfully exclude it from the Discover Devices page. It reported removed in the logs but nothing was shown on the Discover Devices page. I was then able to successfully include and initialize it back in to my hub.

So, the problem looks to be isolated to the devices that aren't considered to be 'always on'.

7

How far away are these devices when you attempted the exclude or include. Can you try it again a very close to the C5?

8

The GE plug is 20' with unobstructed line of sight. The Ecolink contact sensor is literally sitting on top of the hub.

9

When trying to include the contact sensor, I remove the battery, wait 10 seconds, and re-insert it.

10

The process for inclusion and exclusion depends on the device, so you need to make sure this is done following the instructions for each device.

Are you making sure the hub is in inclusion mode before you re-insert the battery?
Are you trying it with the sensor cover open or closed?

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11

Right, for the Ecolink sensor, I'm following the instructions. I already have one successfully included (back on Jan 1).

Are you making sure the hub is in inclusion mode before you re-insert the battery?

Yes.

Are you trying it with the sensor cover open or closed?

Both

12

Have you tried to power off your Mains powered devices then turn them back on? Give it a try either turn the breaker off or pull the airgaps. I've actually had to keep power off to some mains powered devices to get inclusion & exclusion to work. Especially with locks Has to do with security and repeaters in my case.

13

I'm not sure I completely understand. By 'Mains powered', do you mean those devices on house power?

I'm also not sure what you mean by 'pull the airgaps' in this case but I do have two locks.

14

Devices that don't use batteries are mains powered. I would start by turning the power off to the devices near the device your trying to include/exclude. Airgaps are the little tab on say a light switch that you can pull out and it will cut the power to the device.

Actually I would start by cutting power to all Z wave devices then turn them back on, Plug them back in or flip the breaker. Then try inclusion/exclusion. Then I would try and figure out which device is stopping the inclusion by turning the power off to that device.

I'll give you an example of my experience. I was trying to exclude a door lock I couldn't get it to exclude was driving me nuts, I had the hub literally touching the lock. I then thought maybe the switch close by has something to do with it and sure enough soon as I cut power to that switch i was able to exclude first try. It has to do with security not wanting to go through repeaters or something.

15

This is very interesting. Logistically, it'll be difficult for me to turn off the mains powered devices without also turning off the power to the hub itself. So I moved the hub itself to a new location and it darn near instantly found the Ecolink contact switch (didn't have to remove the battery, just opened the case to wake it up).

What you say about de-energizing the circuits is interesting. We had a power outage last week which may explain what happened. The GE outlet still isn't being found so I'll try to figure out how to de/re-energize the devices via the breaker. Thanks.

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16

So I did more playing with the Ecolink contact sensor, adding my findings here in case someone else beats their head against a while like I did. I was trying to exclude it from z-wave by pulling the battery out after I started the exclusion process. I read elsewhere that you should pull the battery out, start the exclusion process, and put the battery back in. It immediately excluded it and then it was simple to add back in.

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