Broadlink RM4 Pro not

[RickyV]

I have a Broadlink RM4 Pro that I use with their app and the Alexa skill. I would like to integrate it into Hubitat but I am stuck

This is what I have done.

• Set up Broadlink Remote by tomw
• Deleted the account and disabled Broadlink Skill with Alexa on my phone
• Set a fixed ip on my router for RM4 - restarted router
• I added the virtual device

The message I get in Current Status is
activity : device is locked in Broadlink app
Any idea how to fix the problem?

Thank you

[hydro311]

Broadlink IR/RF remotes integration (RM3 Mini, RM Pro, RM4 Mini/Pro)

Go to the BL app -- tap on your BL device to open its page in the app. Not sure about Android, but in iOS, there's a three-dot ( . . . ) icon in the upper right corner -- click that, and select "Property" in that menu. Near the bottom of that Properties page, there's a "Lock device" option -- make sure that option is DEselected (i.e., off / not locked).

[RickyV]

Thanks for the feedback. I ended up deleting the broadlink account, so can't access to that point now. Should I factory reset the device? or start over with BL app?

[hydro311]

Sorry, not sure what to recommend for next steps -- I haven't needed to do any troubleshooting like that on my BL setup.

But factory resetting and starting over may give the cleanest slate to work from.