I have a brand new Hubitat, its connected to one of the three ethernet ports on my Orbi router, I can see it as a device in my Orbi app but It cannot be found through the hubitat portal. I have tried standard method and advanced using the MAC address.
The blue light is on. I have rebooted the router and hubitat, still nothing what am I missing?
Message sent to support but I was hoping I could get it figured out here first
If it's a new hub, it's likely a C-7 (and if "new" is a bit of a stretch, then it's probably at least a C-5), which should have a green LED after the hub software gets loaded. That could be why you aren't able to see it from any normal method.
Since you've found it on your router, I'd try two things: first, try navigating directly the hub's IP address (your router should tell you that). That's really all the Portal would help you get to anyway, so you don't technically need it. But if the platform software isn't running, that's unlikely to work either. In that case, I'd recommend trying the diagnostic tool: same thing, just port 8081 (so http://YourHubIP:8081). Perhaps one of the options there (reboot, soft reset, or full reset--you'll need the MAC address to "log in," by the way, so get that handy from your router) will help you get it up and going. Otherwise, Support may certainly also have some ideas.
Please check your email. I am showing that we have replied a few hours ago. But since you reached out here, you can provide the additional details in a private message, so you don't have to reply to the email, if this is more convenient to you.