Bought used C-7, still registed to prior owner

Do apologize for re-creating an already existing topic. I could not PM @bobbyD directly from his avatar since my account is fairly new and supposedly has not met the requirements yet to do so. I also performed the related steps to soft resetting my used C-7 Hub but the issue persists where I can not tie it to my account after the suggested steps but the device itself is still tied to the previous owner's account.

Do appreciate your assistance in advance.

Do a full reset from advanced in the diag tool. That should clean the registration. Unless they had a subscription, then the full reset might e blocked.

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