Basic Rule trigger/action problems or device problems?

I'm having similiar behaviour with my C8 pro since the last update. Some automation won't trigger or if triggered devices won't turn on or off.
Also zigbee devices are getting a command to change state but are not responding. It's looks like the zigbee network or radio is not working properly - this all started after the last update. Before the update everything worked flawlessly...

I don't know what to do... I am afraid to rollback (it can make the hub to work worse then now), I don't know if the next verion will fix something, I don't know if I need to do something with the zigbee radio (change frequency or similar)...

PLEASE HELP....

you can roll back it should be fine from what I am told.
goto : http://YOUR_HUB_IP:8081 and pick : Restore previous Version < button
image
image

I have set up a basic rule that never triggers and do not understand what I am doing wrong

Seems straight forward and the temperature sensor reports hourly and the plug switch responds to commands.

Enable logging for the rule and see what clues you find there.

1 Like

No joy ...


Indicates the app is initialized and the hub [C8 Pro] is at the current release

Can you show a matching event from your device some time after creating the rule? (Logs for the device have them by default, but the Events tab on the device detail page for the device is the authoritative source.)

1 Like

Nothing in logs about the rule I made up.

Thinking I have to create a virtual contact to control the plug switch?

I'm not looking for the app or logs but rather:

Which is found on:

OK, triggered the rule - why did it turn on [which just seems to be the default reaction] the plug with sensor was below 85F?

The above doesn't show the switch turning on. You'd need "Events" from the switch instead for that. If if its turning on, you'll need to figure out what's doing that, but this tab on the switch would still be the best place to look.

Unless you changed the name of the app between your first post and this one, I also don't see the Basic Rule in question as being "triggered" (which doesn't necessarily mean it really did anything, just that it has a subscription to that event for one reason or another -- app logs are going to be the best clues after that).

I'm not sure what you mean with "default reaction." A device won't do anything you haven't configured it to do, whether by an app on your hub or some other means. A Basic Rule always makes you choose to turn on or off (or toggle) a device as part of an action if that's what you mean -- there's no "do something with a switch" action that doesn't make you specify what yo mean with it.

This seems a simple routine and I still do not understand why it is not running

The temp sensor is at 81.4F, hwy did the routine tell the switch to turn on?

What app is "T_H-1control of SW/TR-9 for SrokaRack"? It's hard to know what disparate screenshots go with what log entries or other app screenshots without some context.

App logging, if enabled, will show you what Basic Rule is doing. If you don't see any log entries and have it enabled, something else must be going on, possibly another app.

Agree chopped screen shots make this difficult, but it's just a native Habitat "Basic Rules":

I assumed so, but the question remains: is the same app you posted about originally? It is not clear because the name looks different in Logs, so either you changed it or are looking at a different one. Naturally, the latter is an important distinction for troubleshooting.

Your new screenshot is also of the parent Basic Rules app, not the particular Basic Rule you are troubleshooting. This information is not useful for troubleshooting, as everything you care about is going to pertain to the particular Basic Rule child app you created and possibly the device(s) involved as a "trigger" or action.