Backup failed, incomplete tasks: Z-Wave backup

[mychristopher]

This morning I had my first failed cloud backup. I haven't made any changes to my device in weeks.
After I noticed the failure, I updated to Platform Version 2.3.7.140 and still getting same failure.

I have a second C7 with cloud backups on the same firmware and it is not failing. Any ideas where to start looking?

[thebearmay]

Believe the @support_team is trying to narrow these down. Is the hub that is experiencing the failures also a C-7?

[mychristopher]

Yes, they are both C-7s. Same firmware 2.3.7.140. Thank you.

[mychristopher]

Has the @support_team found any causes to this?

[danabw]

HE staff are in-process investigating, no advice yet on things to do or avoid in the meantime.

[lawsonad]

C-7 here with same issue, cloud backups started failing and reported Zwave backup incomplete. I tried the suggestion in the thread below where someone else started reporting this issue a week ago.

Shutdown hub, remove power, wait 45 seconds, power up hub. Run a manual cloud backup which was successful. BTW, this issue is also wrecking some havoc with the Zwave network, at least for me. I had to repeat the power down procedure a couple more times to get my Zwave network to settle down.

Cloud backup is incomplete

C7 2.3.7.139 I'm subscribed to Hub Protect and recently I'm getting this alert: Cloud backup is incomplete. Last cloud backup failed. Failed steps: Z-Wave. Meanwhile, my zwave network became a bit unstable with long delays. Repairs result in multiple failures. These two things started at the same time. This happened both before and after the latest update that includes matter but my hub is a c7 so it probably doesn't matter here. Any thoughts would be appreciated!

[stephen.westerfield]

Were you able to resolve this issue? I'm experiencing the same problem on my C-7 hub. Running v2.3.7.145

[danabw]

Habitat staff have a platform update that is in beta right now and will be released soon that should be solve the cloud backup issues for you.

Keep an eye out, something should happen this week.

[dvdptr1]

I just had this happen today. Last night's backup failed due to Z-wave and the z-wave network was unresponsive. It appears that the hard power cycle fixed it, but this bug may still be out there.

C8 hub running 2.3.8.118, btw.

[danabw]

If you haven't already heard from him, can you please PM your hub model and UID to @bcopeland, and let him know that you had the problem w/your nightly hub backup?

Hub UID is at Settings>Hub Information.

Thanks!

[dvdptr1]

Sent.

[alexcapone]

I am also having this issue running 2.3.8.122. Should I send hub details to @bcopeland?

[danabw]

If you're on a C7, start at below and confirm that your Z-Wave FW/SDK is up to date on your hub.

Updating Z-Wave radio on C-7 hubs after version 2.3.8.122

We have identified a limitation affecting only the C-7 models that have been automatically upgraded to the Z/IP Gateway SDK 7.18.03, which was released with platform version 2.3.8.117. If you have a C-7 hub and already updated to 2.3.8, prior to version 2.3.8.122, and you have a button on the Z-Wave Details page to "Update firmware," you will not be able to update the radio firmware to version 7.18.1.0. A work around for this limitation is to downgrade the Z/IP Gateway, then update the radio f…

If you're on a C8, or if you have a C7 and have already gone through the steps in the topic above (or didn't need to), then PM your hub's UID to @bcopeland and let him know that your nightly backup failed.