This morning I had my first failed cloud backup. I haven't made any changes to my device in weeks.
After I noticed the failure, I updated to Platform Version 126.96.36.199 and still getting same failure.
I have a second C7 with cloud backups on the same firmware and it is not failing. Any ideas where to start looking?
@support_team is trying to narrow these down. Is the hub that is experiencing the failures also a C-7?
Yes, they are both C-7s. Same firmware 188.8.131.52. Thank you.
@support_team found any causes to this?
HE staff are in-process investigating, no advice yet on things to do or avoid in the meantime.
C-7 here with same issue, cloud backups started failing and reported Zwave backup incomplete. I tried the suggestion in the thread below where someone else started reporting this issue a week ago.
Shutdown hub, remove power, wait 45 seconds, power up hub. Run a manual cloud backup which was successful. BTW, this issue is also wrecking some havoc with the Zwave network, at least for me. I had to repeat the power down procedure a couple more times to get my Zwave network to settle down.
I'm subscribed to Hub Protect and recently I'm getting this alert:
Cloud backup is incomplete.
Last cloud backup failed. Failed steps: Z-Wave.
Meanwhile, my zwave network became a bit unstable with long delays. Repairs result in multiple failures. These two things started at the same time.
This happened both before and after the latest update that includes matter but my hub is a c7 so it probably doesn't matter here.
Any thoughts would be appreciated!
Were you able to resolve this issue? I'm experiencing the same problem on my C-7 hub. Running v184.108.40.206
Habitat staff have a platform update that is in beta right now and will be released soon that should be solve the cloud backup issues for you.
Keep an eye out, something should happen this week.
I just had this happen today. Last night's backup failed due to Z-wave and the z-wave network was unresponsive. It appears that the hard power cycle fixed it, but this bug may still be out there.
C8 hub running 220.127.116.11, btw.
If you haven't already heard from him, can you please PM your hub model and UID to
@bcopeland, and let him know that you had the problem w/your nightly hub backup?
Hub UID is at Settings>Hub Information.