Assistance deregistering old C7 Hub

[ajschw]

Hello,
I recently purchased and migrated to a C8 hub, and am attempting to deregister my old C7.
I had an active (remote management) subscription on my C7. I've attempted to cancel said subscription (current status is pending cancellation) however it still will not allow me to deregister my C7 hub. I'd greatly appreciate any assistance you can offer.
Thanks,
Adam

[thebearmay]

@support_team

[TotalNoob3-7-77]

same here. i was within the trial period so i assume they will just let it run out 30 days and then i can deregister the c7.

[bobbyD]

@ajschw

I'd greatly appreciate any assistance you can offer.

If you didn't do so already, you may want to consider creating a case by visiting the following page:

Subscriptions – Hubitat Support

[bobbyD]

@TotalNoob3-7-77

trial period so i assume they will just let it run out 30 days and then i can deregister the c7.

That is correct. Once a subscription is canceled, it remains in "pending cancelation" until the service expires. In special cases we can help you cancel the service immediately by creating a case using the above form.

[ajschw]

@bobbyD

't do so already, you may want to consider creating a case by visiting the following pag

Bobby, thank you for your rapid reply. My ask/issue is to deregister an old hub, and the system is preventing me from doing so in current state. So to confirm, your suggestion at this point in order to deregister my old hub is to contact the subscriptions department to override the cancellation so I can actually deregister it?

Thanks,
Adam

[bobbyD]

@ajschw

So to confirm, your suggestion at this point in order to deregister my old hub is to contact the subscriptions department to override the cancellation so I can actually deregister it?

Yes, or you can send me a private message along with your hub ID, since you are here, and will help you out.