App error

helene7t7 · June 9, 2019, 2:06pm

My dashboard works through the browser. I get this error on the app.

patrick · June 9, 2019, 4:22pm

That error means the app couldn't talk to your hub via the cloud due to a timeout.

helene7t7 · June 9, 2019, 4:56pm

Thanks in finding that the browser works locally but not in the cloud version at all. Seems the cloud is inaccessible for me. Any ideas on what I can do?

patrick · June 9, 2019, 5:00pm

I'd start by rebooting your hub. Something is blocking the hub's ability to community via the cloud relay to the mobile app or cloud dashboards in a browser.

helene7t7 · June 9, 2019, 6:22pm

I restarted the hub but also did the hub update. Either way it works now thanks!