What product exactly and what is the issue exactly?
Are you just seeing "Unsupported" on the mobile app? This is a poor choice of words, it just means the device is not supported in the app, in its current state. Does not mean it is not supported at all.
You may just need to install a working driver and select it:
[DRIVER] Zooz Smart Plugs Advanced (ZEN04, ZEN05, ZEN14, ZEN15, ZEN20, ZEN25)
