First of all, I hope everyone is enjoying the 4th (I don’t expect a quick
response as I understand you should be relaxing with family and friends so please have a fun but safe one)! That being said, when you guys get a chance TIA for any help you can give me.
I just noticed that all my zigbee outlet plugs stopped working at the same time. I monitor my zigbee devices (I only have 4 of them) via the Device Monitor app (thanks @bptworld !). I noticed that they all went “offline” sometime on June 30th between 9pm and 10pm (they are monitored each hour and they did not “check in” at 10:01 pm on June 30th. . . See the photo of my dashboard).
That was also around the time I did a firmware update to 2.3.9.157 (I also had problems with my Tasmotized Treatlife wall switches not responding to Alexa at the same time but I was able to get the wall switches back working with a hard Hubitat reboot).
Hub Information Zigbee page shows that the plugs show up on the Zigbee status page showing that the devices are connected (again, see attached photos of Zigbee Graph and Zigbee Status page). Problem is that although the plugs show as connected and Zigbee page shows that the Zigbee Network is “online”, the plugs are not responsive.
I’ve tried soft and hard reboots of the hub, unplugging the plugs from power, waiting 20 secs, then replugging them in, etc. I am trying to avoid deleting the devices and then re-adding them back in as althoughI only have 4 devices, they are each associated with over 25 rules apiece.
Anyway, I am tagging @bobbyD, @bptworld and @thebearmay as well as any others on this fine community that may have some suggestions. Again, TIA to all and have a great 4th!
Hi @kkossev , the “stats showing all four plugs are sending some kind of messages to the hub” was also something that caught my eye (given that the plugs were recognized and some type of comms were occurring between the hub and plugs but the plugs were not controllable by the hub). The plugs are Sengled model E1C-NB7. They had all been perfectly functional until June 30th, at which time they stopped responding.
For what its worth, I had three new and unused Sonoff S40ZBTPBLite plugs which I also tried to enroll to see if it was just the Sengleds, however I could not even get the Sonoffs to pair with Hubitat.
Any help would be greatly appreciated. Hopefully some of the Hubitat staff can chime in (@bobbyD)? TIA for your help.
Very interesting finding. Even though (please refer to previous Zigbee Status page photos I attached) Zigbee radio is ON and devices (outlet plugs) show as mapped with messages sent/received, as well as the showing up on the Zigbee map, when I did a network scan, no hub shows up (see attachment). Once again, I am reaching out to anyone on staff that can comment. @bobbyD or @gopher.ny ? Again, TIA.
I am resurrecting this thread as I have been waiting patiently since July (!) for a response from the Hubitat staff. Can someone please give me some help? It would be greatly and sincerely appreciated (the staff has been so helpful and responsive in the past but “crickets” on this one ). Is there a way to see if my Zigbee radio is fried? My settings show that the radio is “ON”, the device map shows my devices, and the devices show up on my Zigbee Settings page, but I can’t get any of my devices to connect. TIA for any help!
Assume you're on the latest release, but if you're not you should update to 2.3.9.200 (take a backup during the update).
The scan showing nothing is not indicative (necessarily) of a real problem as many of us have seen that off and on - sometimes it just doesn't work.
I think you know this, but you can reset/rejoin Zigbee devices w/out any harm to your automations - Zigbee devices will slot right back in at their previous addresses/names and everything, including all your automations, will keep working.
What channel are you on? If you have a C8 or C8-Pro, try changing your channel to 25, and then you'll need to wait a bit (hours to a day maybe) to let your Zigbee devices find their way back to the hub again.
Also, if you have a C8/C8-Pro, what Zigbee power setting are you using? If it's higher than 8, try dropping power down to 8 and see if that helps.
Thank you @danabw for your quick response. I have a C-7 which is currently on 2.3.9.200. Have been on channel 25. Back in July, it stopped working. I think a couple of months later, it started working again for no apparent reason (I re-enrolled each device). About a month ago, it stopped working again, but I was not able to get any of my Zigbee devices to rejoin (it was as though the radio was just not working, even though I had messages that indicated that some comms were occurring). Given this info, do you have any other suggestions (perhaps trying to switch to another channel, then reset again to channel 25 . . . I like channel 25 as it is out of the general range of my wifi devices)? TIA again for any help.
25 is usually a good channel, and 20 and 15 are also between Wi-Fi channels so depending on where your 2.4ghz Wi-Fi is assigned, those should also work well. C7 doesn't have a power setting so ignore my suggestion on that.
You could try adding the Zigbee Map app to your hub from Hubitat Package Manager and then let it do a scan of your hub/devices. That should show what's connected/communicating w/your hub and what isn't, and what repeaters are doing.
Agree w/@Sebastien's suggestion to try joining some of the devices closer to the hub and then moving them to their desired position. If they need help to connect they should work out a route from there...
Thanks @Sebastien , after performing a hub reboot, that was the first thing I tried (although two of the plugs are within four feet of the hub to begin with (they are in the same equipment rack as the hub). All devices have been on channel 25 from the start. Will try the Zigbee Map app.
Question: how do you know if the Zigbee radio is actually still functional? Even though the hub indicates that the radio is on, can the radio actually be non-functional? All the devices show up mapped on the map on the Zigbee Settings page but all devices are non-responsive (and they all went down at the same time).
Good question, but one that I don’t have an answer to - others might however! I would think that if your devices populate in the Zigbee map, then it is functional… but don’t know for sure. Also, I’m wondering if you keep the Zigbee logs open for a while, does anything come up in them?
). Is there a way to see if my Zigbee radio is fried? My settings show that the radio is “ON”, the device map shows my devices, and the devices show up on my Zigbee Settings page, but I can’t get any of my devices to connect. TIA for any help!
