Click the Refresh Stats button at the top of the page, wait 30 seconds and reload the page, then get a screenshot again.
The Security is showing correctly on there but it would have asked for the 5 digit DSK. I suspect you missed that or there was a failure and the inclusion bailed but you did not check the logs to see the issue.
Based on the missing info on the device page I think its an incomplete inclusion which would explain why the device is not cooperating.
You might have better luck trying again with Smart Start. Also for sure fresh batteries. See Posts 1 & 2: [APP] SmartStart Manager for Z-Wave (Long Range support)
You will want to be sure to exclude the device from the hub, and make sure the z-wave node is removed before you try to include it again if that's what needs to be done.