Adding user lock code failed on schlage lock

It wont save the code to begin with.

I dont know what the device page is to add codes on? Where is that? I know the device page, but I see a chart with stuff.

I looked at the logs and found this:
dev:652019-05-26 03:25:20.405 pm warnchangeIsValid:false, length of code "####" does not match codeLength of null

The #### is the 4 digit code, I edited that to post here. Lock is setup for 4 digit codes and all the other 4 digit codes work, I just cant save new ones to it anymore with LCM. Again, I can lock and unlock the lock with HE, just cant add user.

Thank you.

Tried it for the zillionth time today and it finally worked. Not sure why the issue was happening. It only took a week. lol...

The lock shows up as a device under the Devices menu. Select the lock and you will be shown the Device config/details page.

Yes, adding lock codes to schlage locks is broken, either via LCM or directly from the driver page.
I'm expecting a dedicated schlage driver to be completed and released in platform 2.1.1 that will resolve this issue as well as a failure to report physical changes.

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Thanks Yap. Interesting, I can see where I think it wants this info, but it also wants position. Not sure what that means. I thought you needed the app to do it.

Thanks again.

Thank you.

@mike.maxwell

Thanks much.

This is fantastic news!!! Thank you so much for all of your work on this!

CC @waynespringer79

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Schlage locks can have up to 30 codes. Each code has a position of 1 up to 30. For example, the 2 codes that the lock has when factory-default are position 1 and 2.

If you’re looking at the lock on your device page, you’ll likely see on the right hand side of the page (if on a desktop browser) a single number next to each lock code. That’s the position.

When creating a new code, make sure to use a position (any number 1 through 30) that doesn’t have a code assigned to it yet. If you want to overwrite a code with a new one, then enter the position number for the code you want to override.

Hopefully that helps!

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Just finished watching tonight's Hubitat Livestream and was disappointed that no updated news had been given on the "Locks issue", then I see this post......THANK YOU @mike.maxwell for your hard work on this it is very much appreciated!!!!

Thank you @craigspree for tagging me.....this made my day!

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Is there a date for this to be released. I just got a new HE and the BE469NX lock and no luck. Tried all tricks from other threads and the lock refuses to pair every single time. I loose count on my number of tries.
I am really frustrated with this, please can someone help before I decide to return it all to Amazon? Can I have early access to the new driver? Do you need help to complete it @craigspree ?

It is in software version 2.1.1.x - the current version is 2.1.1.120, Make sure you update your HE to the latest version.

06%20PM

Then it sounds like I already have this, but still my lock refuses to pair with HE. I don't what else I can try, sounds like something is wrong either with the hub or the lock. Is there a way to debug it on HE ?

How far is the hub from the lock when you are pairing? They really need to be within a foot of each other to pair. Also try to do a zwave exclusion first. Also after it paired, make sure that it is pair securely or else it won't work.

Also, how good is your mesh? Do you have repeaters between the hub and the lock?

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I assembly a long ethernet cable and set it few inches from the lock but no luck. The exclusion works very fast and I get the green icon symbol of ok. But when I try to pair it doesn't work, always get the red icon after 5 to 10 secs.

This is my first z-wave device, I have just started my project and choose HE after researching for a while. I also have a zigbee motion sensor that is working fine, and a couple of wifi devices I've burned tasmota to it.

I can try it again one more time if you believe the distance between them might be an issue.

Open live logging while you are doing the inclusion process. Be patient as it can take some time. If this is your only zwave device then you might have issue if it's too far from the hub once you get it to paired. If this is still within the return period from Amazon then I would return it and get a zigbee version.

If you think zigbee is better I will return this one and buy the zigbee version.

If that is your only zwave device and you do not have repeaters/extenders/amplifiers, you will definitely want the zigbee version. If you do have extenders etc. you need to pair those first to help build your mesh. Yes the zwave "locks" must be next to the hub during paring (especially without any repeaters/extenders/amplifiers)

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