2.1.4 Fails to complete install - Applying update for hours

kemptm · August 27, 2019, 1:25am

I invoked the update process from 2.1.3.128 to the version of 2.1.4 posted as of August 26. It did the download and then started to apply the update. This process has usually taken about 5 or 10 minutes. It has been over two hours in the applying update screen.

My question is what, if anything, can I do at this point to recover and avoid bricking the HE?

Thanks.

waynespringer79 · August 27, 2019, 1:58am

Reboot the hub, then try to update after reboot If you are unable to go to the settings menu.

Type in

your hub ip:8081 then select reboot hub

kemptm · August 27, 2019, 1:16pm

Thank you, that worked.

waynespringer79 · August 27, 2019, 10:14pm

@bravenel Is there release notes for this I'm not finding?

bravenel · August 27, 2019, 10:28pm

christopheroreo · August 28, 2019, 12:13pm

I've got the same problem. Reboot has not worked.. any other ideas?

chuck.schwer · August 28, 2019, 1:12pm

Go to port 8081, click on "Restore Previous Version" and select the latest version there. That should be step one, not the reboot process if you are stuck at applying update.

chuck.schwer · August 28, 2019, 1:22pm

Also, did you go to port 8081 and select reboot there or did you only try it from the main UI?

christopheroreo · August 28, 2019, 1:33pm

Yes i tried reboot from the 8081 menu.
I will give the restore previous version.. ago..
Thanks

christopheroreo · August 28, 2019, 1:54pm

thank you Chuck that worked..on the latest version now..