I have just received my 3rd HE for testing purposes
Setting it up still has a massive HE killer right in the setup phase.
HE is still asking for a Postal Code and still declaring all valid Post Codes as
"Invalid Postal Code, we support US/UK/Canada Postal Codes. Please enter a valid Postal Code."
Please please please HE gods fix this!!!!!
It is a really bad joke that every new UK user runs into this, the first experience of HE is that it does not work and won't accept the very information it is asking for!!!!
This is bad, really bad for anyone getting into HE and immediately results in buyers remorse.
Please please fix this - it is embarrassing to recommend HE to people then incur their wrath as HE fails to be setup.
We have identified an issue and the next release will (partially) resolve the problem, meaning that customers can use the outward postcode. For example, for NG11 6FD, user will need to enter only NG11.
You will have to have 2.3.1 or later to see the new Get Started wizard, including this particular hotfix to address this issue. If you're interested in testing, a soft reset (and restore of backup you created beforehand) would do it, assuming you've updated.
Hubs shipped to new users will likely have older firmware for some time to come.
Hmm, yeah I forgot the new wizard does that. I don't think the old one did. So, you'd still need a 2.3.1 hub to get this fix (just not necessarily the very latest, assuming you have an Internet connection). Very early hubs shipped with no firmware, just something that would download the latest during initial setup, but every hub has shipped with some firmware for a while now, so I think it just leaves those as an issue for a while to come yet.
Nope, only after you have supplied your postcode, which it declares as invalid if you enter any full postcode.
If they just said enter first part of the postcode, SW11 that would be better than asking for the postcode then rejecting it.
My issue here is that HE is better than this, and first impressions are important.
This fundamental first impression is that HE is flakey, and I am embarrassed to tell new users how to circumvent the first setup hurdle, when I do I can hear the eyes rolling ….
"Partial" solution is in, meaning that user must be aware that only outward postcode can be used. Next release (2.3.2) will have the permanent solution that removes the guest work for the users, without the hub choking up on the inward code.
So i’m in the UK and also struggled with entering post codes. After the latest update the error message still came up. I then tried removing the existing lat and long coords manually ( which I had to enter manually in the first place) and then adding the UK post code which then allowed the UK post code to be accepted.
