Hello - I have a C7 and I'm subscribed to Hub Protect. I use this hub for all my zwave devices, a small subset of zigbee devices and some apps.
Recently, I had a power failure. The hub came back up fine but none of the zwave devices or automations were working right.
I tried shutting it down fully and restarting properly. I also have updated the firmware. That didn't fix the issues.
I finally had the time to check it out and realized that none of the zwave devices were showing up in the log at all. I tried to re-include a couple but nothing was detected when I did add device and put the switches into Include mode. I checked the zwave mesh settings and tried doing a few Refreshes and Repairs - things just sat in Pending mode. Then I disabled the zwave radio and then re-enabled it Since doing that nothing is showing up in the Route column or in neighbors for any devices.
It seems as if the zwave radio has failed completely.
I believe I need a replacement.
Thanks