Hi,
I had a new zwave device paired and working well (outlet/ GE brand). All of a sudden it stopped working. I tried everything I could think of to fix it (exclude zwave device and looked at the log: nothing there). Changing the device type: Generic Zwave smart switch to generic z-wave outlet. The device itself still states "inactive". I have done the zwave repair, etc. I am out of ideas on how to fix this and other devices are working fine. Any help would be great!
Mmm, you said you excluded the device? were you able to join again?
If you excluded the device and it is still there in Hubitat then something happened and the device in Hubitat will not do anything as the device will not reply... This happened to me once, I reset a device by mistake and didn't realize then the device in Hubitat was useless... If this is the case, force remove the device from Hubitat, reset it using whatever procedure from the manufacturer and try to include it again...
Hi,
I excluded the outlet a number of times and I have yet to see any data in logs when I hit the pairing button on the device (I believe I should see something in the logs). I have unpaired this device from my system via the outlet. I have done a force remove of the device yet I still am unable to pair it.
You need to factory reset the device once you have removed it
What model number of GE device do you have?
If it is a switch do you notice that after you manually press it that other zwave devices stop working for atleast 10 minutes?
I also had a GE ZW4005 12722 zwave switch die on me it actually caused a lot of interference with other zwave devices whenever I manually pressed the switch and would not register any actions when pressed.
I have not tested a full reset on it after I physically removed and excluded it.
Yep sounds like a "ghost device" - something I've just recently had an unfortunate encounter with - I had to reset. There has to be a better way to solve this than "factory reset" - things can get very tedious after 50 devices or so. I have over 100 (now split between 2 hubs) and am still not fully recovered.
Just a few moments ago I was excluding (via Z-Stick) then pairing an Aeotec Recessed Door Sensor. It got stuck on the "Found Device XXX.." / Initializing part of the pairing page. Let it sit for a few minutes. Before moving on pressed the pairing button again out of frustration and it went to the next step! It kept the ID so I think everything is okay. Not sure if the delay helped or not but it worked for me.
Hello. I was wondering if I could ask for some advice here.
Since you mentioned about the AeoTec Z-Stick, I just received mine in the mail.
I'm converting a big installation (90+ devices) to HE.
How exactly do I use the ZSTick so that I don't have to move around the HE from device to device?
Thanks in advance.
Normally I think the idea is to do the exclude process on your old hub. This should make it available for the new hub while gracefully exiting the old and not disturbing existing things.
If you don't care about the old hub then you can force exclude devices themselves using the Z-Stick. Just press and hold the button for a few seconds (note: it does NOT have to be connected to a computer) until it starts flashing yellow - then put your device into exclude mode. If it is successful the stick will flash blue for a second and you are good to pair it with the HE - one more tap and it should shut off. I would also consider doing a factory reset on the old hub just to keep things clean.
Be very careful about excluding things or you will end up with ghost devices (like I did) - quasi-paired devices that sort of exist in the system but are invisible and not responsive. They can cause all sorts of issues.. and the only answer to ghosts right now is to do a factory reset.
In my case since I had to reset the stick was invaluable in helping me to exclude each device.
Hope this helps..
The Aeon ZStick has an internal battery.. eventually then need charging. Just plug it into a USB for a while. (They usually arrive about half charged.)
The big button on the front will got blue when you click it... if you press and hold, after 3 blue blinks, it goes rapid blinking orange/amber. Release the button then and you're in Exclude mode of the ZStick. If you're trying to move a device from some-other-hub to Hubitat, the first step is to exclude the device so that it's willing to join another network.
Notice that so far, none of these instructions say anything about Joining the ZStick. It's ready to do Excludes right out of the box.(Assuming a charge.)
Go to the device you intend to move and with the ZStick orange, do the clicks to make the target device go into exclude (per the manufacturers instructions,) Watch the ZStick... it will flicker Blue and then go back to orange. The device has been excluded. If the ZStick goes red, exclude failed. You can Exclude a whole room at a time this way... just go device to device clicking them and watch the ZStick.
Use Hubitat now to Include (Join) the device.
It's entirely possible to Join the ZStick to Hubitat (or any Hub/Controller) but the entire point of this message is you don't need to, yet.
The How-To above, is good, but it doesn't exactly explain what you did, relative to the old hub.
As described above, all ZWave Controllers can be Exclude devices, independent of what ZWave network they are themselves joined to. If you get a device in the mail, you cannot be certain it's Excluded and therefore ready to Join. And obviously you can't go back to the factory and use their network to Exclude, so there has to be a universal Exclude, and the instructions above cover that.
When you Exclude using a controller that is NOT a part of the device's network, the primary controller cannot be told the device was Excluded. Therefore it is completely oblivious to the Exclude. The Hub still believes the device is on it's network and will retain it in any automations, etc.
In other words, you've retained a "placeholder" on the old hub that can be used to review a previous use, you haven't lost any Automations that were using that device.. clearly the automations won't work because the device is gone, but you have a "saved copy" of your previous work.
You've created a "ghost device" on the old hub. ZWave repairs on the old hub may correctly delete the dead device, which would also potentially delete your automations. It all depends on how the Hub's software functions.
I have the 14288 outlet from GE. After playing around with it for a while I was finally able to remove/ exclude and re-add it. So far so good. Thanks for your help!
Download the Hubitat app
