Brand new to the Hubitat world (via ST). Just added my first device to my C7 - Zooz Zen16 multi relay. I saw other posts related to it acting strange if adding it with the S2 security. I tried adding it both with S2 enabled and with no security. Either way I cannot get the status of the relay to change unless I manually click on the refresh button. This same behavior exhibits itself with the master switch or any of the 3 slave (or child) switches.
So I am 0 for 1 with devices so far with Hubitat LOL. Should not have tried such a complex device as as a multi relay for my first device I guess
Yes, I have already sent a support email in but want to know if someone else has seen this? Considering its my first try at Hubitat I'm wondering if I missed something or whatever. I just dont know where to look with my lack of familiarity to this point with this ecosystem.
Where are you seeing this? Do you see it on the device page for the relay? Or is this on your dashboard?
If on the dashboard, how are you accessing it? The usual way is to copy the LAN or WAN dashboard link (or both) from the bottom of the page from the Dashboard app instance for that dashboard, make a bookmark link in your browser or home page favorite icon on your phone.
You can choose the refresh interval for the Dashboard page.
Have not even created a dashboard yet. I went from Zwave inclusion back to the devices on the Hub WebUI. When clicking on the On and Off buttons here the current state on the right does not change unless I click on the Refresh button.
That’s odd. and is not what I see, which is about a 1/4 second delay.
I’m trying to figure out whether your relay is only changing when the refresh is pushed, or if it’s just the state display that is out of sync.
If you are near the Zen16, do you hear the relay click on & off when you press on & off? Do you have anything attached to the relay? If so, is it being turned on and off?
Edit: How does the relay appear on the Z-Wave devices page? Good fast speed of communication?
I should have mentioned from the beginning that I am right next to the relay and it is physically turning on and off when the on/off buttons are pushed, not when I push the Refresh button. And now when I just tested two of the three child devices the relays are still clicking on and off when the on/off buttons are pushed but the status will not change at all, even with the Refresh button is pushed. This is the first time I am getting no state change.
Is this page you are speaking of? I am not familiar with the Zwave devices page. This one is from the 'Zwave Details' page:
EDIT: Now I am turning on and off the relay again by using the on/off buttons in the WebUI and once again the state is changing but only when I click the refresh button. But this time it is backwards! Hitting off, then refreshing shows the status as on and vice versa.
kind of a cluster fxxx. Since this is my first device I decided to reset the zwave radio (for the first time), and delete & exclude the device and then Include it back again (for the third time).
It once again popped up the security window in inclusion mode and I unclicked the one option it has selected and continued without security. Mabye (and I am not 100% certain) the inclusion process is still counting down from the 60 seconds and the first two times I included the device I did not get past the security pop up in the 60 second time allotment so it only partially included?
I don't know but if anyone has experience with that I would like to know. The third time is evidently the charm as it is now working properly with the status changing immediately upon clicking the on/off buttons of all three of the relays.
Not clicking through the security window before the 60sec inclusion window was over is the only thing that I think was done differently. Obviously it could be a different variable but I cant think of one off the top of my head.
I've just been through this, and just verified it.
My status changes, and I have the relay set with a one second delay, so it goes on-off-on.
I have all security check boxes empty.
I think mine might have gotten squirrelly when I tried to include with the recommended box checked. Zooz has said that for the time being to keep all boxes unchecked.
Yep, that’s the page. Senior moment, I’m 70, you will understand when you get old.
Ok, that’s helpful. Could you try a node repair (not general Z-Wave repair)? Use Repair button for that device. I’m pretty baffled, you seem to be doing everything right, & I don’t see any ghost nodes.
Anything in the logs, like Z-Wave busy messages? The quick on/off/on sounds like queued commands that finally get loose.
@672southmain I was just typing as you responded. So you see I did the complete reset of the zwave network and then excluded and then included the device for the third time. Like I mentioned before, the only thing I could think of that I did differently is that I clicked through the security pop up window within the 60 seconds that the zwave radio was in inclusion mode. I probably did not the other two times I included the device. Do you think that could have been the difference maker? I just want to know because I have 70+ more devices to include and want to know for sure I need to hurry through the security pop up or not!
I really don’t know what did it from reading your description.
You certainly did take your first plunge into the deep end. It’s not usually this difficult. It is MUCH better now with the C-7 than it was at introduction. Things are supposed to get even better, much better, when the 2.2.4 firmware is released “real soon now”. I’m not sure whether it has gone from alpha to beta testing yet - I have no inside info, but everyone has noticed how Hubitat staff has mostly gone silent for a while, they must be working on something big.
Best advice I can offer you:
(1) before adding these devices, build out a strong mesh. You are guaranteed to have problems if you don’t start with a good mesh.
Yeah, I have noticed that. Thank you and @velvetfoot for your help today. I have a test bench of sorts going before I get into the big install. Included 3 Jasco switches and plugs which should be the easiest thing to do and that worked fine. I need to get WebCore installed and play with that a bit.
I heard that waiting till now with C7 was the right thing to do. But I still cannot wait until 2.2.4 LOL
How far is it from the hub. You cannot just plop it in the garage and expect it to work correctly without light switches or extenders between the hub and garage.
I'm just bench testing right now. LOL. I'm a ST refugee who is fairly well versed in Zwave distance capabilities but new to the Hubitat world. I am the poster child of why this technology has not yet gone mainstream. Not an IT guy. Just a tinkerer who is passionate about this stuff and getting it to work right. Until it is at least somewhat capable of plug and play the business model will be tough. I wish the best. Believe me. I want it to be widespread as much as everyone else so it lasts.
Ok, but take seriously the admonition to build a strong Z-Wave mesh. The Z-Wave 700 chip in the C-7 seems to have a bit stronger signal than the chip in the C-5, but the Hubitat has small antennas, and you will not see the range you saw with the ST hub.
I use the Ring Extender 2 because it has battery backup to keep your mesh up during power fail, and it reports power fail events. Read the Ring Extender thread for details.
will-do. The house we will be installing in is a new build, humongous (5000sf+), one story, and 2x6 walls (even the inside walls) all full of insulation to boot. And it is 150ft long. We are now going to move the hub from the A/V closet closer to one end of the home to a cabinet in the living room which is more centrally located based upon your input and others.
If need-be we can move the hub back to the closet and put a second one towards the other side of the house so we do have a plan B if there are mesh issues with the size and construction material
It would seem to be an almost equally good approach to leave the hub in the A/V closet and use repeaters to build the mesh to the rest of the house. I wouldn’t get a second hub at the other end of the house simply to get mesh coverage.
The AV closet is ~30 in from one side of the house so the mesh would have to carry ~120ft, but has a long, open hallway for a lot of that run. In this scenario you believe I would be okay with it in the AV closet?
Sure. Get the Ring Extender 2 repeaters, they have Z-Wave 700 series chips, with the increased range that chip has. Just put outlets spaced to make the run.
A good comparison of the features of the 700 series chip (in the C-7) with the 500 series chip (in the C-5) is here:
You might want to do range testing once you get it framed, before you do all the electrical, realizing that range will decrease when signal has to go through walls.
You have the best situation possible, a new build where you can put things where needed.
