Zigbee Radio Offline - HubProtect Credit?

Good Morning,

I recieved a new C-7 hub from my hub protect subscription due to a failure of my previous hub. The new hub is stuck on the Zigbee offline issue. I've followed all the suggested fixes on the various support thread here to no avail.

So I've submitted a warranty claim on the hub. But.... I also paid another hub protect subscription for the new hub... can I get a credit for that given that the hub didn't even work for a day?

Thank you

@support_team

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Absolutely, please check the private message I just sent you.

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