Zigbee radio offline - 2nd unit can't connect anything

🛎️ Get Help
1

so im new, got hubitat a few weeks ago, zigbee radio offline could not connect any zigbee controllers, etc. only 1 z-wave worked, then put in warranty they sent a 2nd unit, got today, same issue offline and can't connect 1 (any) zigbee devices, won't discover any and radio offline message still. not sure what's going on

2

Tagging @support_team.

In the meanwhile:

  1. What zigbee devices have you tried?
  2. Distance from the hub?
  3. Have they been factory reset?
  4. Can you post a screenshot of the live logs during/after zigbee discovery?
2 Likes
3

Please send me a private message along with the MAC address of your new hub. I'd like to take a look at the engineering logs to see what is going on.

2 Likes
4

right next to hub,
yes factory reset best of knowledge
this is logs during.after
sys:12022-12-12 05:09:59.584 PMinfoZigbee Discovery Stopped

sys:12022-12-12 05:09:52.578 PMinfoZigbee Discovery Running

sys:12022-12-12 05:09:52.293 PMinfoZigbee Discovery Stopped

devices tried
ThirdReality Smart Button (1 button)
Moes Scene Remote (4 button)
Sylvania Smart+ Adjustable White and Full Color Flex

5

What zigbee channel is the hub on? Can you also check post a screenshot of the zigbee logs during/after discovery?

6

Channel 20, here is the logs open during.after

Screen Shot 2022-12-12 at 5.17.50 PM
Screen Shot 2022-12-12 at 5.17.50 PM1228×436 125 KB

Screen Shot 2022-12-12 at 5.18.01 PM
Screen Shot 2022-12-12 at 5.18.01 PM1920×770 50.7 KB

7

See the little box called "Zigbee Logging" in your second screenshot? That's the zigbee logs.

Can you click on that to open it? And then run zigbee discovery?

8

Nothing shows up, 1 window zigbee logging open, and 2nd zigbee add device, nothing shows up in logs, did it multiple times

Screen Shot 2022-12-12 at 5.29.15 PM
Screen Shot 2022-12-12 at 5.29.15 PM1920×788 85.9 KB

9

What's the red notification?

10

ZigBee network is offline.
Screen Shot 2022-12-12 at 5.32.51 PM

1 Like
11

Sorry for the confusion. I misread your original message.

I thought only the first hub you received had the "Zigbee network is offline" message.

You're one of those rare examples of lightning striking twice in the same place - both hubs clearly have zigbee issues.

2 Likes
12

Ohh NO NO, im a unicorn huh? :frowning:
yes getting same error on replacement unit same as first unit

13

Rare, but it seems you got "lucky". Maybe you should buy a lotto ticket! :moneybag:

@bobbyD should be looking at your logs and it seems likely you will get a new hub.

1 Like
14

Yes he will look at them soon, and does sounds like new hub. really appreciate the quick responses here, thanks.

2 Likes