Zigbee no longer working on my C8?

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1

C8, 2.3.8.139 (same on previous version)

I had not used any Zigbee devices for some time but have an Aeotec Button (Button - Aeotec) I now have some use for. So enabled zigbee again and try to add the button, but literally nothing happened. The Button was flashing waiting for inclusion, but nothing at the Hub, the timer just expired. I tried different channels and power levels, and the two special include options on the C8, but still nothing. Power down for a minute, no difference. Also the zigbee log stays empty.

Then I went to my C7 (2.3.8.139) turn on zigbee, try add zigbee device and includes just fine.

So I checked the antenna's on my C8, both firmly fixed. Run a Scan zigbee on both. The C7 reports my Hue on channel 25 as expected, but the C8 scan reports nothing. Do I have a defective zigbee on my C8 or is there anything more I can try? It is the only zigbee device I have besides two Hue lamps so not much to experiment further with.

Cheers Rene

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2

I have just two zigbee devices on my C8( 2.3.9.166). Some time ago, it may have been April time frame they stopped working. I'm just now trying to trouble shoot. It seems like something is wrong with the zigbee hub on my C8. I get all zeros on the channel scan. I tried changing channels and waiting a few days. Still nothing. It seems like we are having a similar problems. Have you found any solution?

3

Sadly no. Still no zigbee on the C8. I opened a support case, but that has been without a respons as well.

4

I ordered up a couple of zwave relays to replace the zigbee ones. I will wait to see if they resolve issue before I dump them on eBay.

5

How long ago was that? And I assume you did it via the support link at the top of this page, not via some email you found?

We can tag support if you did file properly, and it has been a few days or more.

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6

That doesn't mean anything, that tool is notoriously inaccurate.

Your Zigbee radio might be bad or crashing, but that one chart is very inconclusive at best, and deceptive at worst.

Did you file a warranty claim, or have you contacted support staff? Those are probably the correct action at this point.

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7

This topic may be helpful: HE C8-Pro Zigbee DOA?