My C5 Hubitat is showing alert "ZigBee network is offline". Soft reset, zigbee reset did not help. Changing channel option is not working. It stayed channel 11 all the time. I changed the wi-fi channel, that did not help. Now, could anyone please suggest on how to determine whether it has either hardware or software issue? I think Hubitat support will not be available for this old unit. Thank you
Try power-cycling it.
Many thanks aaiyar. I did, I kept unpowered for a day. No improvement. I have another C7 in the home. But using channel 20. There should no by any issue. Any other suggestion? Thank you
Iām afraid not. Sounds like a hardware failure. Do you have a Hub Protect subscription?
Thank you very much. I do not have protection subscription. No issue. I remember your help and support you provided me in past. I appreciate. I will buy new one and keep it to play with it on other functions. Thanks again
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